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- Tasks: Lead a dynamic team to ensure smooth depot operations and excellent customer service.
- Company: Join DPD, a leading delivery company committed to sustainability and ethical practices.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a fast-paced environment with opportunities for career growth and personal development.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
- Other info: DPD values inclusivity and offers a supportive workplace culture.
The predicted salary is between 33000 - 46200 £ per year.
Company Description
Contract Type: Permanent
40 Hours Per Week
Salary: Circa 39600 plus bonus
Location: DPD Swansea, Unit 17-19, Fford Parc Felindre, SA57DU
Days of Work: Monday to Friday
Hours of Work: 16:00 to 00:30hrs
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.
Other key accountabilities will be:
- Ensure trailer departures from Depot and customer sites leave at the designated time
- Ensure all parcels are collection scanned
- Ensure depot target for PPMHR is achieved
- Ensure company target for security searches is achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we’re looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting.
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with these principles to show you're a great cultural fit.
✨Tip Number 2
Highlight your experience in fast-paced environments, especially in transport or logistics. Be ready to share specific examples of how you've successfully managed teams and met operational targets, as this will resonate well with the hiring managers.
✨Tip Number 3
Prepare to discuss your problem-solving skills and decision-making processes. Think of scenarios where you had to make quick decisions under pressure, as this role requires resilience and effective time management.
✨Tip Number 4
Research DPD's sustainability initiatives and be prepared to discuss how you can contribute to their goals. Showing that you understand and are passionate about their mission can set you apart from other candidates.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced operations and people management. Use specific examples that demonstrate your ability to lead a team effectively, especially in a transport setting.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company’s values. Mention how your skills align with DPD's core values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Highlight Relevant Skills: Emphasise your strong communication skills, decision-making abilities, and experience with data analysis. Provide examples of how you've successfully managed teams and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DPD Group UK
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team in a fast-paced environment, highlighting how you inspired and motivated them.
✨Understand the Company Values
DPD places great importance on their core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Familiarise yourself with these values and think of ways you can embody them in your role as a Shift Manager.
✨Prepare for Operational Scenarios
Expect questions related to operational challenges you might face in the role. Think about how you would handle issues like delays in trailer departures or customer service queries, and be ready to discuss your problem-solving strategies.
✨Demonstrate Your Analytical Skills
The role requires comprehensive reporting and data analysis. Be prepared to discuss your experience with data management and how you've used analytics to improve operational efficiency in previous roles.
