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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy free parking, meal discounts, and access to health and wellbeing support.
- Why this job: Be part of a diverse culture, with opportunities for growth and recognition.
- Qualifications: Previous supervisory experience in hospitality or retail is essential.
- Other info: Must be 18+, able to drive, and pass a Criminal Record Check.
The predicted salary is between 27600 - 31200 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Pay Rate: From 1st April rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full-time position, scheduled between 2 am and 11 pm including weekends.
Please note, only candidates who can drive can be considered due to limited public transport in the area.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Previous experience in a similar role is required.
WHY JOIN SSP AS A DUTY MANAGER?
- Free Parking and 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations and brands at Bournemouth Airport. Understanding the unique environment and customer expectations will help you stand out during interviews.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality or retail. Be ready to discuss specific examples of how you've improved service or operational efficiency in past roles.
✨Tip Number 3
Since driving is essential for this role, ensure you have a valid driving licence and be prepared to discuss your commuting plans to demonstrate your reliability.
✨Tip Number 4
Show your passion for food and travel during the interview. Relate your personal experiences with the brands mentioned in the job description to connect with the company's culture.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and requirements of the Duty Manager position. Highlight your relevant experience in hospitality or retail that aligns with these expectations.
Tailor Your CV: Customise your CV to reflect your previous supervisory experience and any specific skills that relate to the role, such as team coordination and customer service excellence. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership abilities. Mention how you can contribute to creating a welcoming atmosphere and improving service at SSP.
Prepare for References: Since references for the last five years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
How to prepare for a job interview at SSP Group plc
✨Showcase Your Experience
Make sure to highlight your previous experience in hospitality or retail during the interview. Be prepared to discuss specific situations where you successfully managed a team or improved service quality.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your colleagues. Share examples of how you've led a team in the past, focusing on how you motivated others and maintained a positive work environment.
✨Understand the Company Culture
Familiarise yourself with SSP's values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to this culture and support various networks within the company.
✨Prepare for Operational Questions
Expect questions about operational efficiency and customer service. Think of ways you've improved processes or enhanced customer experiences in your previous roles, and be ready to share those insights.
