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- Tasks: Assist customers in the showroom and provide exceptional service throughout the sales process.
- Company: Join a passionate family-run business specialising in luxury natural stone and porcelain flooring.
- Benefits: Enjoy competitive salary, employee discounts, additional leave, and company events.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: Minimum 2 years sales experience; knowledge of interiors and CRM systems is a plus.
- Other info: Flexible working hours with a rota system; opportunities for training and development.
The predicted salary is between 25000 - 27000 £ per year.
Coulter Elite Resourcing are looking for a Showroom Sales Advisor, working for a leading retailer and importer of luxury natural stone and porcelain flooring. Our client is a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every stage.
Benefits
- Additional leave
- Company events
- Company pension
- Employee discount
- Sick pay
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995, we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
The role
We are looking to recruit a Sales Advisor. As a Sales Advisor, you will work closely alongside our showroom manager to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers' requirements.
Key responsibilities
- Providing support to our showroom team, as well as excellent customer service whilst guiding the customer throughout the sales process.
- Answering incoming sales calls.
- Making outbound calls to our customer database.
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service.
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors.
- Updating the CRM system with relevant client information and daily activity.
- Arranging samples to be dispatched.
- Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received.
- Maintaining a clean and tidy showroom.
- Providing drinks to customers during their appointments.
- Confirming showroom appointments with customers prior to their arrival.
Skills required
- Experience in a sales environment.
- Experience in the luxury goods market (desirable).
- Knowledge of interiors (desirable).
- Extremely well organised and able to prioritise tasks.
- Enthusiastic and hands-on; this is a busy, fast-paced company.
- Self-motivated with the ability to inspire those around you.
- Strong customer focus.
- Excellent communicator.
- Minimum of 2 years sales experience.
- Must have experience in using a CRM.
- Familiar with Microsoft Office.
- Interior Design experience is desirable.
- Creative eye is desirable.
- CAD design trained is desirable.
What we offer:
- A great place to work with a friendly and welcoming team.
- Competitive salary.
- Bonus structure.
- Optional pension scheme.
- Additional leave through years of service.
- Sick pay after completion of probationary period.
- Company events.
- Employee discount.
- Employee assistance programme.
- Purchase additional annual leave scheme.
- Induction training.
- Development opportunities.
Working Hours
Hours: Monday to Sunday hours, on a rota basis, 2 days off per week.
- Monday - Friday 09:00 - 17:00 (including 30 min unpaid lunch break).
- Saturday - 09:30 - 17:00 (including 30 min unpaid lunch break).
- Sunday 10:30 - 16:00 (including 30 min unpaid lunch break).
Job Type: Full-time
Salary: £25,000.00-£27,000.00 per year
Please contact Katie for more information.
Showroom Sales Advisor employer: Coulter Elite Resourcing
Contact Detail:
Coulter Elite Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Sales Advisor
✨Tip Number 1
Familiarise yourself with the luxury flooring market. Research the latest trends in natural stone and porcelain flooring, as well as the specific products offered by our company. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills. Since this role requires clear and friendly communication, consider role-playing customer interactions with a friend or family member. This will help you refine your approach to answering queries and providing advice, making you more prepared for real-life scenarios.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. Be ready to discuss these situations during your interview to demonstrate that you can thrive in our fast-paced environment.
✨Tip Number 4
Build rapport with potential colleagues. If possible, visit our showroom before your interview to get a feel for the environment and the team. Engaging with staff members can provide insights into the company culture and help you connect with them during your interview.
We think you need these skills to ace Showroom Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in the luxury goods market. Emphasise any customer service roles you've held and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and sales. Mention specific experiences that demonstrate your ability to communicate effectively and provide exceptional service.
Showcase Relevant Skills: In your application, clearly outline your skills related to the role, such as experience with CRM systems, knowledge of interiors, and any creative abilities. This will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your application for grammatical accuracy and clarity. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Coulter Elite Resourcing
✨Show Your Passion for Customer Service
As a Showroom Sales Advisor, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering a great experience.
✨Know Your Products
Familiarise yourself with the types of luxury natural stone and porcelain flooring the company offers. Being knowledgeable about the products will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Demonstrate Organisational Skills
The job requires excellent organisational skills. Prepare to discuss how you manage your time and prioritise tasks in a fast-paced environment. You might even want to bring examples of how you've successfully handled multiple responsibilities in the past.
✨Practice Clear Communication
Since the role involves communicating with customers via phone, email, and in person, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or speaking with friends to refine your communication style.
