Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Groups Coordinator, delivering five-star service and memorable moments.
- Company: We're an award-winning hotel known for our happy environment and diverse community.
- Benefits: Enjoy perks like 50% restaurant discounts, complimentary stays, and extensive development opportunities.
- Why this job: Be part of a fun, supportive culture that values your career growth and happiness.
- Qualifications: Must be legally eligible to work in the UK; experience in hospitality is a plus.
- Other info: Work 40 hours a week on a shift rota; immediate start available!
The predicted salary is between 22000 - 33000 £ per year.
We are currently looking for a passionate Groups Coordinator, to join our Reservations team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Groups Coordinator, your main duties and expectations for the role will include:
-
To provide a courteous and co-operative service to clients and other departments at all times
-
To deal with all enquiries promptly and efficiently with a 8-working hour response time
-
To assist with quotes on all group and incentive related enquiries and be responsible for converting business within the parameters set by the Revenue Manager
-
Whenever possible, to upsell the hotel’s premium room types, promote hotel facilities and cross-sell sister properties
-
To continuously strive to achieve maximum reservation accuracy to ensure a world class guest experience and accurate tracking of the business
-
To check all accounting instructions have been agreed and ensure credit accounts exist and have been approved when necessary
You will be required to work 40hours per week, on a shift rota.
We are …
Best Employer for 2021 at Springboard’s Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers’ Charter Approved
Preferred Hotels & Resorts member
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Groups Coordinator role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
Salary: 27540.00 + service charge
Pension scheme with company contributions
50% discount in all our restaurants and Spa’s across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
Interest free season ticket loan
Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
Groups Coordinator - London employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Coordinator - London
✨Tip Number 1
Show your passion for hospitality! When you network or speak with potential colleagues, express your enthusiasm for creating memorable experiences for guests. This aligns perfectly with our values and will make you stand out.
✨Tip Number 2
Familiarize yourself with our hotel’s offerings and unique selling points. Being able to discuss how you would upsell premium room types and promote facilities during an interview will demonstrate your proactive approach and understanding of the role.
✨Tip Number 3
Highlight your ability to work in a team and maintain a positive atmosphere. Share examples from your past experiences where you contributed to a fun and supportive environment, as this is crucial for our team culture.
✨Tip Number 4
Be prepared to discuss how you handle inquiries efficiently. Think of specific instances where you managed multiple requests or tight deadlines, as this will showcase your organizational skills and commitment to excellent service.
We think you need these skills to ace Groups Coordinator - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Groups Coordinator position. Make sure you understand the key responsibilities and expectations, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, reservations, or hospitality. Use specific examples that demonstrate your ability to provide excellent service and handle inquiries efficiently.
Show Your Passion: Express your enthusiasm for the role and the company in your application. Mention why you are excited about the opportunity to work in a fun and diverse environment, and how you can contribute positively to the team.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Lancaster London
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service. Share examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you contribute to a positive work environment and support your colleagues, as this role emphasizes building a happy and fun atmosphere.
✨Be Prepared for Role-Specific Questions
Familiarize yourself with the responsibilities of a Groups Coordinator. Be ready to discuss how you would handle inquiries, upsell services, and ensure reservation accuracy, as these are key aspects of the job.
✨Emphasize Your Adaptability
Since the role involves working on a shift rota, share your flexibility and willingness to adapt to different schedules. Mention any previous experience in similar environments to showcase your readiness.
