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For Companies At a Glance
- Tasks: Lead and inspire your team while delivering exceptional guest experiences.
- Company: Join Valor Hospitality, a multi-award-winning international hospitality company.
- Benefits: Enjoy employee discounts, flexible working, and a range of development programs.
- Why this job: Be part of a dynamic team in one of the UK's Top 6 Best Places to Work in Hospitality!
- Qualifications: Passion for service, leadership skills, and a commercial mindset are essential.
- Other info: Work at the modern Holiday Inn Reading South, close to major attractions.
The predicted salary is between 28800 - 43200 £ per year.
As ‘Reservation & Events Manager’ you’ll be on the front line, delivering on our mission!
You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your commercial goals. You’ll have high standards when it comes to guest experience, understand brand standards and you’ll take ownership and pride in your work.
What you’ll be doing
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Leadership
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Coaching and training
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Customer service
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Delivering brand standards
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Develop lasting relationships with clients and generate repeat business
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Administration and Technology savvy
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Sound commercial judgment
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Yield management, forecasting
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Working closely with all hotel departments
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Available to work when the team and customer needs you most
What’ll make you a great fit for us here at Valor
You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing service as well as leading, inspiring and engaging your team.
You’ll be commercially minded, innovative and have high expectations of yourself and others. You’ll demonstrate your passion by bringing new ideas to the table, delivering on your promises and inspiring those around you.
What you’ll become a part of
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.
Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
Hotel Description
Premium comfort and an ideal location combine to make the chic, modern Holiday Inn Reading South a fantastic place for leisure and business alike. Under an hour’s drive from the International Heathrow Airport, or a short trip to Reading station – linking travellers to London and the UK with ease. Plus, for those looking to host business events or celebrations, the high-tech conference centre can accommodate to 180 guests with style. There’s also beloved British entertainment just a short trip away, from Legoland to British royalty at Windsor Castle.
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.
As well as being rewarded with fantastic benefits, training and development, you’ll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023!
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Stays across the UK at employee rate (a HUGE discount!)
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Discounted Friends and Family Rates (that’ll make you really popular!)
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50% off food and beverage in our hotels
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A range of development programmes
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You’ll get all meals on duty (because hard work is hungry work!)
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Uniform provided
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We’re big on all things reward and recognition and celebrate success throughout the year *Commitment to your health and well-being
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Flexible working arrangements
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Discounted use of leisure facilities
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Refer a Friend incentives to influence your earning potential
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Enhanced pension scheme
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Private Medical – Single Cover
Reservations and Events Manager - Reading employer: Valor Hospitality
Contact Detail:
Valor Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Manager - Reading
✨Tip Number 1
Show your passion for hospitality! When you network or meet with potential employers, share your experiences and stories that highlight your commitment to exceptional guest service. This will help you stand out as a candidate who truly understands the importance of the role.
✨Tip Number 2
Familiarize yourself with Valor Hospitality's brand standards and values. Understanding their mission and how they operate will allow you to align your own experiences and ideas with what they are looking for in a Reservations and Events Manager.
✨Tip Number 3
Demonstrate your leadership skills by discussing specific examples of how you've inspired and motivated teams in the past. Highlighting your coaching and training abilities will show that you're ready to take on the responsibilities of this role.
✨Tip Number 4
Be prepared to discuss your commercial mindset. Think about how you've successfully managed budgets, forecasted needs, or increased revenue in previous roles. This will showcase your ability to contribute to Valor's growth and success.
We think you need these skills to ace Reservations and Events Manager - Reading
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations and Events Manager position. Understand the key responsibilities and required skills, such as leadership, customer service, and commercial judgment.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management, team leadership, and customer service. Use specific examples that demonstrate your ability to exceed commercial goals and deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership style. Mention how you can inspire and motivate a team, and provide examples of how you've successfully built relationships with clients in the past.
Highlight Your Achievements: In both your CV and cover letter, emphasize any achievements related to yield management, forecasting, or improving guest satisfaction. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at Valor Hospitality
✨Show Your Leadership Skills
As a Reservations and Events Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've inspired and motivated your team in previous roles, and discuss your approach to coaching and training.
✨Emphasize Customer Service Excellence
Valor Hospitality values exceptional guest experiences. Highlight your commitment to customer service by sharing specific instances where you went above and beyond to meet client needs or resolve issues.
✨Demonstrate Commercial Acumen
Being commercially minded is key for this role. Prepare to discuss your experience with yield management and forecasting, and how you've used sound commercial judgment to drive revenue and repeat business.
✨Familiarize Yourself with Brand Standards
Understanding and delivering brand standards is essential. Research Valor Hospitality's brands and be ready to discuss how you would uphold these standards while also bringing innovative ideas to the table.
