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- Tasks: Manage high-value property insurance claims from start to finish with empathy and professionalism.
- Company: Join Sedgwick Resource Solutions, a leader in domestic major loss insurance claims with great career growth.
- Benefits: Enjoy flexible working, generous holiday, customisable benefits, and professional training opportunities.
- Why this job: Be part of a supportive team that values your input and offers real impact on customers' lives.
- Qualifications: 1+ years of experience in handling domestic property claims and strong communication skills required.
- Other info: Initial onsite training in Manchester, then hybrid work model with occasional office visits.
The predicted salary is between 28800 - 43200 £ per year.
Location: Manchester (Hybrid – Initial Onsite Requirement)
Please Note: This role is based in Manchester, and during the first month, you will be required to attend the office 2–3 days per week for training and team integration. After this period, hybrid working will continue with occasional office visits for meetings and collaboration.
Term: Permanent, Full-Time
Experience in handling domestic property claims from start to end for more than 1 year is essential for this role.
Your new company:
Sedgwick Resource Solutions is proud to be recruiting a Property Claims Handler to support one of our valued clients in their domestic major loss insurance claims team. This company offers great career opportunities, qualifications (relevant to the role), and a wide variety of in house training programs.
Your new role:
In this role, you will be responsible for managing high value property insurance claims from cradle to grave—from initial notification through to settlement. You will act as the primary owner and decision-maker on each claim, working collaboratively with contractors, suppliers, and other stakeholders to deliver effective, empathetic solutions for customers.
Key Responsibilities:
- Manage a caseload of property claims independently from first notification to final settlement
- Liaise with customers, suppliers, contractors, and internal teams to drive swift and fair resolution
- Handle complaints in accordance with FCA guidelines and ensure compliance standards are met
- Demonstrate empathy, professionalism, and confidence in all customer interactions
- Use a balanced and fair approach to evaluate claims and negotiate appropriate outcomes
- Maintain high levels of accuracy and detail when gathering and assessing claims information
Your skills and experience:
- Minimum of 1 years’ experience managing domestic property insurance claims from start to finish
- Experience in high-volume call environments
- Strong communication and negotiation abilities
- Ability to balance customer empathy with firm, fair decision-making
- Familiarity with insurance regulations and claims handling best practices
Benefits:
- Flexible work options: Enjoy a mix of remote and hybrid to support your work-life balance
- Generous Holiday: 25 days of annual leave, plus bank holidays with an option of purchasing more holidays throughout the year
- Customisable Flexi-Benefits: Choose benefits that suit your lifestyle
- Professional Growth: Access training with industry experts within the company as well as industry qualifications like Cert CII and BDMA with financial rewards upon completion
- Referral Scheme: Earn financial reward when your referred colleagues complete their probation period successfully
- Pension Scheme: Self-invested personal pension above the statutory minimum
- Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business
- Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, where you can book appointments and get prescriptions via video calls- all designed to keep you healthy and supported
- Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier
- Life Assurance: Cover for you with the option of also adding your partner in the event of death while in service, regardless of medical history
- Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack or stroke
- Group Income Protection: Cover up to 60% of your salary after six months of incapacity
Pre-employment screening will include ID and address verification, credit and background checks, employment history, and relevant regulatory searches. We are committed to Equal Opportunity and Diversity and welcome applications from candidates of all backgrounds. Please note: Applicants must reside in the UK and be eligible to work in the UK. This role requires occasional office attendance post-onboarding.
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (Manchester)
✨Tip Number 1
Familiarise yourself with the specific insurance regulations and claims handling best practices relevant to property claims. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any discussions with our team.
✨Tip Number 2
Highlight your experience in managing high-value property claims effectively. Be prepared to discuss specific examples of how you've handled complex cases, as this will showcase your ability to manage a caseload independently.
✨Tip Number 3
Practice your communication and negotiation skills, as these are crucial for the role. Consider role-playing scenarios where you need to balance empathy with firm decision-making, which is key to resolving claims efficiently.
✨Tip Number 4
Network with professionals in the insurance industry, especially those who have experience in property claims. Engaging with others can provide insights into the role and may even lead to valuable connections within our company.
We think you need these skills to ace Claims Handler (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling domestic property claims. Use specific examples that demonstrate your ability to manage claims from start to finish, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your relevant experience and how it aligns with the responsibilities of managing high-value property insurance claims. Show that you understand the importance of empathy and professionalism in customer interactions.
Highlight Relevant Skills: Emphasise your communication and negotiation skills in both your CV and cover letter. Provide examples of how you've successfully resolved complaints or negotiated outcomes in previous roles, as these are crucial for the Claims Handler position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for managing claims accurately.
How to prepare for a job interview at Sedgwick
✨Showcase Your Claims Experience
Make sure to highlight your experience in handling domestic property claims. Be prepared to discuss specific cases you've managed from start to finish, demonstrating your ability to navigate the complexities of the claims process.
✨Demonstrate Empathy and Professionalism
Since this role requires a balance of empathy and firm decision-making, prepare examples of how you've handled difficult customer interactions. Show that you can be both compassionate and assertive when necessary.
✨Familiarise Yourself with FCA Guidelines
Understanding the Financial Conduct Authority (FCA) guidelines is crucial for this position. Brush up on these regulations and be ready to discuss how you ensure compliance in your claims handling.
✨Prepare for Hybrid Working Questions
As the role involves hybrid working, think about how you manage your time and productivity in both office and remote settings. Be ready to share your strategies for effective communication and collaboration with team members in different locations.
