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- Tasks: Lead defect management for new-build homes and ensure excellent resident outcomes.
- Company: Join a rapidly expanding operator in the private rented sector with significant investment backing.
- Benefits: Enjoy a competitive salary and the chance to work in a values-led, collaborative environment.
- Why this job: Be part of a transformative growth phase and make a real impact on customer experiences.
- Qualifications: Experience in construction or customer service, with strong communication and organisational skills required.
- Other info: This role offers a unique opportunity to manage multiple developments and stakeholders.
The predicted salary is between 39600 - 66000 £ per year.
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes.
You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:- Oversee defect management processes across multiple developments
- Coordinate with contractors, consultants, and internal property teams
- Conduct site visits to investigate and resolve reported defects
- Track performance and maintain high aftercare standards
- Report regularly to leadership and investors
- Proven experience in a developer or customer service environment within construction
- Strong technical understanding of build processes
- Excellent communication and organisational skills
- Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the latest trends in defect management and aftercare processes within the construction industry. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the private rented sector and construction industry. Attend relevant events or join online forums where you can connect with others who have experience in aftercare management, as they may provide valuable insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage defects and deliver excellent customer service. Highlighting your problem-solving skills and how you've successfully navigated challenges will make you stand out.
✨Tip Number 4
Research StudySmarter and our values to align your personal goals with our mission. Being able to articulate why you want to work with us and how you can contribute to our growth will show your genuine interest in the position.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management and customer service within the construction sector. Use specific examples that demonstrate your technical understanding of build processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality customer experiences. Mention how your skills align with the responsibilities of overseeing defect management and coordinating with various stakeholders.
Highlight Key Achievements: When detailing your work history, focus on key achievements that showcase your ability to manage multiple projects and maintain high aftercare standards. Quantify your successes where possible to make a stronger impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aftercare Manager role.
How to prepare for a job interview at DiSRUPT Agency
✨Showcase Your Technical Knowledge
As an Aftercare Manager, a strong technical understanding of build processes is crucial. Be prepared to discuss specific construction techniques and how they relate to defect management. Highlight any relevant experience you have in overseeing similar projects.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role, especially when coordinating with contractors and internal teams. During the interview, provide examples of how you've effectively communicated complex information to various stakeholders in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific defect management scenarios, including how you would prioritise issues and ensure timely resolutions while maintaining high standards.
✨Emphasise Your Organisational Skills
Managing multiple stakeholders and deadlines is part of the job. Share examples of how you've successfully juggled various tasks in previous roles, and explain your methods for staying organised and ensuring nothing falls through the cracks.
