Technical Support Co-Ordinator

Are you an experienced IT professional with a passion for providing technical support and development? Join our team at Avon and Somerset Police, where you will play a crucial role in delivering high-quality technical services and support.

Core Purpose of the Role:

Providing technical support and development for the IT Directorate and the organisation. We\’re looking for candidates who have a genuine interest in technology, some hands-on technical experience and a strong enthusiasm for helping others. Good customer service skills and a positive, proactive approach are just as important as technical ability, as you\’ll be working with our end users to solve problems and improve their experience.

Key Responsibilities:

• Provide expert technical advice and guidance to end users of equipment, ensuring they have the support they need to effectively utilise our products.
• Manage assets efficiently, maintain accurate records, and ensure optimal levels of stock and equipment are upheld.
• Liaise with third-party suppliers and service providers to ensure seamless operations and maintain strong professional relationships.
• Ensure the efficient management of system data and relevant technical applications, operating to agreed performance standards, governance, and ITIL practices.
• Conduct service monitoring, proactive prevention, and associated maintenance, including equipment monitoring, fault diagnosis, and resolution.
• Provide technical knowledge to a range of support and development services, including system administration, database interrogation, and documentation production.
• Emergency Communications: Prepare and maintain emergency communications facilities and systems to sustain business continuity.
• Coordinate with policing teams and resources for pre-planned and spontaneous events, ensuring equipment and staff availability.

Skills and experience required:

• Proven experience in providing technical advice and guidance to end-users, ensuring effective and safe use of equipment.
• Strong ability to manage assets, maintain accurate records, and monitor stock and equipment levels to support operational efficiency.
• Demonstrated capability in coordinating with third-party suppliers and service providers to ensure timely delivery of services, maintenance, and support.
• Relevant technologies building/maintaining laptops, desktops, mobile devices, break/fix.
• Deploying Windows and M365 based hardware and associated technologies.
• Providing assistance to projects and large deployments.
• Providing technical subject matter expertise and managing resolution of complex issues

Additional information:

• In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to:
• To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years.
• The successful candidate will need to hold a full UK driving licence and you will be required to upload copies of your licence during the application process.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.