Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a small reception team, ensuring outstanding service and managing daily operations.
- Company: Join a lovely firm in Chancery Lane, known for its welcoming atmosphere.
- Benefits: Gain valuable leadership experience while covering maternity leave in a supportive environment.
- Why this job: Perfect for those who love teamwork and want to make a positive impact on client experiences.
- Qualifications: Experience in a supervisory role, strong leadership skills, and knowledge of Excel required.
- Other info: Opportunity to work closely with various departments and enhance your professional network.
The predicted salary is between 30000 - 42000 £ per year.
About the Company This role is assisting on a small reception team in a lovely firm based in Chancery Lane. Commencing as soon as possible as this role is covering maternity leave. About the Role Key responsibilities include: Ensuring the firm’s reception is present when clients arrive and provides a welcome that makes the firm positively stand out in their minds Ensuring that the boardroom and café services are of a similar level, so that users associate the firm with outstanding service Effectively managing the Reception/Front of House team so that their high level service standards are met Taking ownership of any issues arising and ensuring they are dealt with promptly and appropriately Conducting appraisals and performance management of staff including 1-2-1 meetings Leading, motivating and inspiring the team; providing guidance and support Recruiting and training of receptionists/boardroom co-ordinators Answering telephones and routing incoming calls Ensuring standards and procedures are kept under review and are aligned with best practices to ensure outstanding delivery of Front of House services Producing, operating the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary Overseeing the firm’s café Preparing budgets for boardrooms & the firm’s café Preparing a monthly report of boardroom usage for the CEO Updating telephone directories for internal use Working to update the firm’s 24/7 out of hours answering agents with any changes made at the firm and monitoring their service levels Logging deliveries and e-mail notification to facilities /Fee-earners Booking boardrooms on the firm’s resource central booking system Ordering lunches for clients and internal department meetings Ordering boardroom supplies & dealing with suppliers Working with BD/Marketing for Event set up Qualifications You will need to possess the following: Experience within a similar role Solid, proven experience of working in a successful leadership/supervisory capacity Solid, proven experience in managing teams and performance management matters and appraisals Experience in recruiting and training staff Previous experience of working in a law firm Excellent organisational skills Knowledge of Excel spreadsheets for data entry
Reception Supervisor employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarize yourself with the specific needs of a law firm. Understanding the unique environment and expectations in this sector will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Highlight your leadership experience during interviews. Be prepared to share specific examples of how you've successfully managed teams, resolved conflicts, and motivated staff in previous roles.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you have effectively managed schedules, resources, and team performance in past positions. This will show that you can handle the responsibilities of the Reception Supervisor role.
✨Tip Number 4
Network with professionals in the legal field. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the firm's culture and expectations, which can give you an edge in your application.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception management and team leadership. Emphasize any previous roles in law firms or similar environments to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding service and your ability to lead a team. Mention specific examples of how you've successfully managed teams and improved service standards in past roles.
Highlight Relevant Skills: In your application, clearly outline your organizational skills and experience with Excel spreadsheets. These are crucial for managing the reception rota and preparing reports, so make sure they stand out.
Showcase Leadership Experience: Detail your experience in conducting appraisals and performance management. Provide examples of how you've motivated and inspired your team, as this is a key responsibility of the role.
How to prepare for a job interview at The Law Support Group
✨Showcase Your Leadership Skills
Since this role involves managing a reception team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've motivated and inspired your team in the past.
✨Demonstrate Your Customer Service Expertise
Highlight your experience in providing outstanding customer service. Discuss situations where you went above and beyond to ensure clients felt welcomed and valued, as this is crucial for making a positive impression.
✨Prepare for Performance Management Questions
Expect questions about performance management and appraisals. Be ready to explain your approach to conducting 1-2-1 meetings and how you handle underperformance within your team.
✨Familiarize Yourself with the Firm's Culture
Research the firm and its values before the interview. Understanding their culture will help you align your answers with what they are looking for, especially regarding service standards and teamwork.
