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- Tasks: Manage key client relationships and ensure top-notch service delivery.
- Company: Join a fast-paced, high-growth environment focused on operational excellence.
- Benefits: Competitive daily rate and flexible work location with 2 days in London.
- Why this job: Be the voice of the customer and drive impactful service improvements.
- Qualifications: Experience in managing complex customer relationships; banking or payments background is a plus.
- Other info: 6-month initial contract with potential for growth.
This is a customer-facing service delivery position where you’ll take ownership of a key client relationship while ensuring effective service management and operational excellence. You’ll balance strategic stakeholder engagement with hands-on oversight of incident and problem management processes, contributing to a fast-paced, high-growth environment. Duration: 6 months initial. Rate: £450-500 per day (outside IR35). Location: 2 days a week in London Here’s what you’ll be taking charge of: Take full responsibility for managing communications and service delivery for a key client, acting as their primary point of contact to ensure stability and consistency across all interactions. Foster collaboration between internal teams to deliver seamless and reliable service, eliminating the fragmented approach currently in place. Oversee Major Incident Management and Problem Management, guiding teams beyond process adherence to effective troubleshooting. Ask the right questions of technical teams (e.g., network, infrastructure) to identify and resolve issues, applying basic but broad technical knowledge. Facing off internally to act as the voice of the customer. What you’ll bring to the role: Proven ability to manage complex, high-pressure customer relationships with clarity, confidence, and authority. Familiarity with troubleshooting across IT domains (e.g., network, infrastructure) without needing to be deeply technical. Experience in banking or payments industry is desirable. A decisive, results-oriented mindset to thrive in a fast-paced and rapidly evolving organization. Gravitas and senior stakeholder management above all. Ability to act under pressure. Sound like you? I’d love to hear from you.
Service Delivery Manager employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience in managing complex customer relationships. Use specific examples from your past roles where you successfully navigated high-pressure situations and maintained client satisfaction.
✨Tip Number 2
Familiarize yourself with the banking or payments industry, if you haven't already. Understanding the nuances of this sector will help you speak confidently about relevant challenges and solutions during interviews.
✨Tip Number 3
Prepare to discuss your approach to incident and problem management. Be ready to share how you've effectively collaborated with technical teams to troubleshoot issues and ensure seamless service delivery.
✨Tip Number 4
Demonstrate your ability to engage with senior stakeholders. Think of instances where you've influenced decision-making or driven change, as this will showcase your gravitas and authority in a customer-facing role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Delivery Manager. Highlight your experience in managing customer relationships and service delivery in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in incident and problem management, as well as your ability to work under pressure. Use specific examples that demonstrate your skills in stakeholder engagement and collaboration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the banking or payments industry, if applicable. Emphasize your results-oriented mindset and how you can contribute to a fast-paced environment.
Highlight Technical Knowledge: Even if you're not deeply technical, mention your familiarity with IT domains like network and infrastructure. This will show that you can effectively communicate with technical teams and troubleshoot issues.
How to prepare for a job interview at La Fosse
✨Showcase Your Customer Relationship Skills
Be prepared to discuss specific examples of how you've successfully managed complex customer relationships in high-pressure situations. Highlight your ability to communicate clearly and confidently, as this role requires you to be the primary point of contact for key clients.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle incidents and problems. Share your approach to troubleshooting and how you guide teams to go beyond just following processes. Use real-life scenarios to illustrate your thought process and decision-making skills.
✨Understand the Technical Landscape
While you don't need to be deeply technical, having a broad understanding of IT domains like network and infrastructure is crucial. Brush up on basic concepts so you can ask the right questions and engage effectively with technical teams during the interview.
✨Exhibit Your Stakeholder Management Experience
Prepare to discuss your experience with senior stakeholders. Emphasize your gravitas and how you've successfully navigated complex organizational dynamics. This will demonstrate your capability to thrive in a fast-paced, high-growth environment.
