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- Tasks: Manage bookings and provide top-notch service in a fast-paced office.
- Company: Join Sports Generation, a leader in quality swimming lessons for kids.
- Benefits: Earn £14/hour with flexible full and part-time positions available.
- Why this job: Be part of a supportive team while helping children become confident swimmers.
- Qualifications: Strong organizational skills and proficiency in Word/Excel/PowerPoint required.
- Other info: Immediate start available; work hours are Monday to Friday, 9:30am to 1:30pm.
Bookings Administrator – Richmond, Surrey FULL & PART TIME POSITIONS AVAILABLE Sports Generation delivers superior quality swimming lessons for toddlers and children, developing the next generation of safe, confident and capable swimmers. We pride ourselves in delivering clearly defined and structured swimming programme, based on solid swimming principles which have been developed and refined by an experienced team over many years. Summary of Position Organised, articulate and service driven you will thrive in a fast-paced office environment and will be responsible for the service delivery from our Richmond office 5-days/20-hours per week. You will be working towards a team daily, weekly and monthly sales target. Sales will include retention, new clients and intensive courses. As well as achieving your target each day, you will be measured on your ability to reply to clients quickly and efficiently. You will liaise with coaches to gather feedback or to communicate booking changes. Primary Responsibilities Responsible for all front-end service delivery you will ensure Sports Generation philosophy and approach is promoted at all times with children, parents and with prospective clients. Working daily in the head office from 9.30am to 1.30pm you will have natural administrative talent and a keen eye for detail. Providing a first-class booking service to all prospective and current clients. A natural enthusiast, you will be positive, articulate and deliver outstanding service. You will be measured against the programme operating at a minimum of 95% capacity during term time and intensive course weeks. If this percentage is not met, then you will take responsibility to contact the prospective clients. Competencies Word/Excel/PowerPoint Able to demonstrate working under pressure and to tight timelines Fantastic organisational skills Pay £14 per hour Monday to Friday – 9.30am to 1.30pm Immediate start Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement on any changes. You will be line managed by the Operations Manager.
Bookings Administrator - Richmond, Surrey employer: Sports Generation
Contact Detail:
Sports Generation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Administrator - Richmond, Surrey
✨Tip Number 1
Familiarize yourself with the Sports Generation philosophy and approach to swimming lessons. Understanding their values will help you communicate effectively with clients and demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will show that you can thrive under pressure, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, especially in responding quickly and efficiently to client inquiries. You might even consider role-playing scenarios with a friend to simulate the types of interactions you could have in this position.
✨Tip Number 4
Research common booking systems and software used in similar roles. Being knowledgeable about these tools can give you an edge and demonstrate your readiness to hit the ground running.
We think you need these skills to ace Bookings Administrator - Richmond, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Bookings Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative roles or customer service experience. Mention specific examples where you demonstrated fantastic organizational skills and the ability to work under pressure.
Show Enthusiasm: Express your passion for delivering outstanding service in your application. Use positive language to convey your enthusiasm for working with children and contributing to their swimming journey.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sports Generation
✨Show Your Organisational Skills
Since the role requires fantastic organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritize and stay organized in a fast-paced environment.
✨Demonstrate Your Service-Driven Attitude
This position is all about delivering outstanding service. Be ready to share stories that showcase your commitment to customer service, especially in challenging situations. Emphasize your ability to respond quickly and efficiently to client inquiries.
✨Familiarize Yourself with Sports Generation's Philosophy
Understanding the company's approach to swimming lessons will help you align your answers with their values. Research their programs and be prepared to discuss how you can contribute to promoting their philosophy in your role.
✨Prepare for Sales Target Discussions
Since you'll be working towards sales targets, think about your previous experiences with sales or retention strategies. Be ready to discuss how you can help achieve and exceed these targets through effective communication and client engagement.
