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- Tasks: Lead and manage nine café and kiosk locations, driving growth and customer satisfaction.
- Company: Join Compass Group UK&I, a leader in food and support services, known for excellence in hospitality.
- Benefits: Enjoy a competitive salary, free meals, wellness classes, and exclusive discounts on travel and shopping.
- Why this job: Be part of a vibrant team, make an impact, and grow your career in a supportive environment.
- Qualifications: Proven leadership in catering, strong communication skills, and a client-focused approach are essential.
- Other info: This role offers autonomy and the chance to shape a diverse multi-site operation.
The predicted salary is between 37000 - 49000 £ per year.
Location: Bristol (covering 9 café/kiosk locations)
Salary: £43,000 per annum
Contract: Full-Time, Permanent (5 out of 7 days)
Are you a dynamic and strategic leader with a passion for food, service, and results? We are seeking an experienced Catering General Manager to oversee a vibrant and growing portfolio of nine café and kiosk operations across Bristol including the stunning Courtyard Café at Ashton Court. If you are ready to take the lead in driving commercial growth, operational excellence, and customer satisfaction - this is your opportunity to shine.
Key Responsibilities:- Strategic Leadership: Develop and lead long-term account plans across all sites, driving growth and retention of new and existing business.
- Client Engagement: Implement senior client reviews to identify new opportunities and enhance existing services.
- Operational Excellence: Communicate clear strategies and action plans to teams. Drive continuous improvement to enhance performance and customer satisfaction.
- Stakeholder Management: Build and maintain strong relationships with internal teams and external clients to foster collaboration and trust.
- Service & Brand Delivery: Align marketing strategies with operations to increase revenue and strengthen brand value.
- Compliance & Efficiency: Ensure adherence to Compass Group UK & Ireland purchasing policies. Manage labour costs, analyse trends, and adjust consumable budgets accordingly.
We are looking for a commercially astute, service-led professional with:
- Proven Leadership: Experience leading multi-site teams in catering or facilities management with a track record of success in transformation and change management.
- Client-Focused Approach: Skilled at navigating complex client relationships and delivering results under pressure.
- Strategic & Results-Oriented Mindset: Comfortable working within a commercial framework with a clear focus on performance and cost management.
- Strong Communication: Ability to implement effective communication strategies across sites, ensuring consistent messaging and motivation.
- Operational Expertise: In-depth understanding of health & safety, food safety regulations, and risk management.
- Commercial Experience: Familiarity with working within brand guidelines, managing in price-sensitive environments, and liaising with senior stakeholders.
- A competitive salary of £43,000
- Free Meals
- Autonomy to lead and grow a diverse multi-site operation
- A supportive network within a leading food and support services company
- Opportunities for personal development and career progression
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering General Manager Park Cafes
✨Tip Number 1
Familiarise yourself with the specific cafés and kiosks you'll be managing. Visit each location if possible, and understand their unique offerings and customer demographics. This knowledge will help you demonstrate your commitment and strategic vision during interviews.
✨Tip Number 2
Network with professionals in the catering and hospitality industry, especially those who have experience in multi-site management. Attend local events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your previous leadership experiences in detail, particularly any instances where you've successfully driven growth or improved customer satisfaction. Use specific metrics or examples to illustrate your impact and effectiveness as a leader.
✨Tip Number 4
Research Compass Group UK&I and Restaurant Associates thoroughly. Understand their values, mission, and recent initiatives. Being able to align your personal values with theirs during discussions will show that you're a great cultural fit for the team.
We think you need these skills to ace Catering General Manager Park Cafes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering management, particularly in multi-site operations. Emphasise your leadership skills and any achievements that demonstrate your ability to drive growth and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and service. Discuss your strategic mindset and how you have successfully managed client relationships in the past. Be specific about how your experience aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as operational excellence, stakeholder management, and compliance with health and safety regulations. Use examples from your previous roles to illustrate these skills in action.
Showcase Your Results: Quantify your achievements where possible. For instance, mention how you improved customer satisfaction scores or increased revenue in previous roles. This will help demonstrate your results-oriented mindset and commercial acumen.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Leadership Skills
As a Catering General Manager, you'll need to demonstrate your ability to lead multi-site teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on transformation and change management.
✨Understand Client Engagement
Familiarise yourself with strategies for client engagement. Be ready to discuss how you would implement senior client reviews and identify new opportunities to enhance services, showcasing your client-focused approach.
✨Communicate Clearly
Strong communication is key in this role. Think about how you can convey clear strategies and action plans to your teams. Prepare to discuss your methods for ensuring consistent messaging across multiple sites.
✨Demonstrate Operational Expertise
Brush up on health and safety regulations, food safety standards, and risk management practices. Be prepared to discuss how you would ensure compliance and drive operational excellence across all café and kiosk locations.
