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- Tasks: Join our team to manage orders, shipping, and customer queries daily.
- Company: We're an award-winning, family-run business in Redhill with a supportive culture.
- Benefits: Enjoy competitive pay, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a friendly team where no two days are the same and make a real impact.
- Qualifications: Customer service experience, good phone skills, and attention to detail are essential.
- Other info: Eligible candidates must be able to work in the UK without sponsorship.
The predicted salary is between 24000 - 36000 £ per year.
Exciting Opportunity Alert! Our client is an award-winning, family-run business located in the Redhill area. This fantastic company is on the lookout for an enthusiastic, courteous Customer Service Administrator to join their dynamic and supportive team. Salary: Competitive Location: Redhill Hours: 8:30 – 16:30 The Role: * Oversee order processing and management. * Handle packing and generate invoices for sales and demo products. * Coordinate shipping, including booking logistics and handling sales/demo product dispatch. * Manage product returns, fulfil customer needs, and oversee warranty processes. * Arrange shipments and liaise with international couriers. * Respond to technical queries from customers. * Identify and implement process improvements. * Oversee facility-related tasks, including health & safety, security, and fire alarm systems. * Assist with stock movements within the warehouse, including receiving and dispatching deliveries. * Accurately record incoming and outgoing stock in the system. * Document procedures and processes as needed. * Test and demonstrate new products for customers. * Maintain and update systems with bundled product information and customer service updates. Skills Required for this role… The ideal candidate will have gained customer service experience working within a sector where no two days are the same. You will hold a courteous and empathetic manner when dealing with customer over the phone, and sometimes face to face. You will be have a hands-on, get stuck in attitude; As the team and business continues to grow, it is important to be a team player and help within all areas of the business. * Good self-management skills * Experience of CRM systems * MS office packages including basic excel * Good telephone manner * Attention to detail * Ability to multi-task For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search
Customer Service Administrator employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you answer technical queries confidently and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your customer service experience in dynamic environments. Share specific examples of how you've handled challenging situations or improved processes, as this aligns with the role's requirements.
✨Tip Number 3
Showcase your proficiency with CRM systems and MS Office, especially Excel. Being able to discuss how you've used these tools effectively in past roles can set you apart from other candidates.
✨Tip Number 4
Emphasize your teamwork skills and willingness to assist in various areas of the business. This role requires a hands-on attitude, so demonstrating your flexibility and collaborative spirit will be key.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasize your ability to manage orders, handle customer queries, and work with CRM systems.
Write a Compelling Cover Letter: Craft a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and your hands-on attitude.
Highlight Relevant Skills: In your application, clearly outline your self-management skills, attention to detail, and ability to multi-task. These are key attributes the company is looking for in a candidate.
Follow Application Instructions: Ensure you submit your CV in Word format as specified in the job listing. Double-check that you meet the eligibility requirements to work in the UK before applying.
How to prepare for a job interview at YourRecruit
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your courteous and empathetic approach, as this role requires a strong focus on customer satisfaction.
✨Demonstrate Your Multi-Tasking Ability
Since the job involves overseeing various tasks like order processing, shipping coordination, and managing returns, be ready to discuss how you prioritize and manage multiple responsibilities effectively.
✨Familiarize Yourself with CRM Systems
If you have experience with CRM systems, make sure to mention it during the interview. If not, do some research on common CRM tools and be ready to discuss how you would adapt to using them in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and specific challenges the Customer Service Administrator might face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
