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- Tasks: Engage with customers face-to-face, over the phone, or online to meet their financial needs.
- Company: Join a company that values inclusivity and celebrates diversity in the workplace.
- Benefits: Enjoy opportunities for career growth and skill development in a supportive environment.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Consultant, you will be the person most customers interact with first, either face to face, via the telephone or online. You’ll identify and assist their financial requirements, passing them on to expert colleagues, when necessary. We are dedicated to developing your skills and experience to enable you to provide a standout customer experience, making our customers welcomed and supported when they interact with us.
We will help you to build a rewarding and successful career with opportunities to develop, grow and progress your career with us, should you wish.
We reserve the right to close this vacancy early should we receive a high volume of applications.
If you have any questions, please get in contact by emailing
”We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging” Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too
Customer Consultant - Gorseinon (12m FTC) employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Gorseinon (12m FTC)
✨Tip Number 1
Familiarize yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Practice your communication skills, as you'll be interacting with customers in various ways. Being able to convey information clearly and empathetically is key to providing a standout customer experience.
✨Tip Number 3
Research common financial queries and concerns that customers may have. This knowledge will not only prepare you for potential questions but also show your proactive approach to understanding customer needs.
✨Tip Number 4
Be ready to share examples of how you've provided excellent customer service in the past. Highlighting your experience will help us see how you can contribute to creating a welcoming and supportive environment for our customers.
We think you need these skills to ace Customer Consultant - Gorseinon (12m FTC)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Consultant position. Understand the key responsibilities and skills required, such as customer interaction and financial assistance.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any skills that align with the role. Use specific examples that demonstrate your ability to provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the company's values. Mention how you can contribute to creating an inclusive workplace and enhancing customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Principality Building Society
✨Show Your Customer Service Skills
As a Customer Consultant, your ability to connect with customers is key. Prepare examples of how you've successfully assisted customers in the past, whether face-to-face or over the phone. Highlight your communication skills and empathy.
✨Understand the Company Values
Familiarize yourself with the company's commitment to inclusivity and customer experience. Be ready to discuss how you can contribute to creating a welcoming environment for all customers and colleagues.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to identify and resolve customer issues. Be prepared to share these experiences during the interview, showcasing your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can grow and develop within the organization.
