Cleaning Team Leader

The primary role of the Cleaning Team Leader is to ensure the site facility and workplace is maintained to the required standards and client specification, responsible for the performance and quality of the delivery of this service.

Responsible for taking control of all aspects of the cleaning delivery ensuring that cleaning schedules are adhered to, first line management of cleaning operatives to ensure the required rota is obeyed. Stock & equipment management ensuring that all systems and processes are followed, and we have suitable levels of stock at all times.

Working alongside the cleaning supervisor be responsible for achieving contract KPI’s and adherence to all safe systems of work and EHS policies and procedures

What you’ll do:

• Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning.

• Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards.

• Ensure a timely response to any service shortfalls identified, making sure the helpdesk process is followed for all reactive works requests.

• Ensure a timely response to requests for reactive or special cleans, agreeing customer requirements and costs if appropriate.

• Ensure all statutory, health and safety, certificates, and documentation relevant to areas of responsibility are maintained in the site cleaning logbook and records regularly checked.

• Full adherence to all aspects of EMCOR UK and Client EHS processes and procedures, ensuring all tasks are carried out to the relevant Risk Assessment and Method statement, provision of the necessary PPE is measured at all times.

• Support the cleaning supervisor in completing monthly audits addressing any corrective actions where applicable.

• Take responsibility for managing allocation of resource for nominated areas of responsibilities, reporting any concerns or variations.

• Support cleaning staff with online training

• Ensuring TBT are delivered and signed off monthly

• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development, and appraisals.

• Carry out regular 121 and wellbeing chats with cleaning team and assist the cleaning supervisor in setting annual objectives

• Ensuring site equipment and machinery is maintained & pat tested and regular checks are carried out.

• As a team leader, you will guide individuals towards achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. You’ll also strategize and implement initiatives to enhance team performance, productivity and quality of work delivered.

• Set the tone for the team and create a positive and productive work environment.

• Set clear objectives, define roles and responsibilities, and ensure each team member aligns with the team’s vision.

• Recognise and reward good performance, provide feedback and encourage professional development.

• Support team members’ professional development by providing opportunities for training and growth.

Who you’ll be:

• Previous experience of leadership essential. Excellent team management focusing on developing good customer focused and H & S behaviours.

• Knowledge and experience of cleaning practices – holding a BICSc or NVQ level 3 qualification.

• Competent in all aspects of Health & Safety and COSHH

• Methodical and meticulous approach to work.

• Good IT skills

• Able to understand and interpret both written and verbal instructions and training materials.

• Conduct regular team briefings to enhance collaboration and teamwork.

• Authorising and processing timesheets.

• Managing HR issues with assistance from the Cleaning Supervisor/Manager and HR Officer.

• Smart and presentable.

• Good communication skills and effective customer service approach.

• Good written and oral command of the English language.

• 25 Days holidays + Bank holidays

• Holiday Buy Scheme – up to 5 days a year

• Industry leading Maternity & Paternity Policies

• Refer a Friend scheme – worth £500 per referral

• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining

• Extensive Learning & Development opportunities, including opportunities for progression.

• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

• Bike To Work Scheme

• Paid volunteering and charity days

• Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing.

• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.