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- Tasks: Welcome guests with a smile and provide top-notch hospitality in a vibrant spa environment.
- Company: Join a dynamic spa known for its exceptional guest experiences and supportive culture.
- Benefits: Enjoy flexible wage access, generous leave, health plans, discounts, and career progression opportunities.
- Why this job: Be the face of our spa, making memorable first impressions while growing your skills in a fun setting.
- Qualifications: A warm personality, strong communication skills, and a passion for guest service are essential.
- Other info: Training provided for pool tests and operations; apprenticeships available for career growth.
The predicted salary is between 20000 - 28000 £ per year.
An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes. We are looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.
Your day to day:
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality
- Upselling of treatments, products and other facilities
- Informing the guests of the spa’s facilities, offering advice and assistance when necessary
- Ensuring spa procedures are followed
Who are we looking for?
As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Spa Receptionist employer: Cottons Hotel & Spa
Contact Detail:
Cottons Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa's services and treatments. Knowing the ins and outs of what we offer will help you confidently upsell and provide guests with tailored recommendations.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Being able to convey information clearly and warmly will make a significant difference in guest interactions.
✨Tip Number 3
Showcase your ability to handle pressure gracefully. Think of examples from past experiences where you've managed unexpected situations effectively, as this will demonstrate your calm demeanour.
✨Tip Number 4
Engage with our online community or social media platforms. This will not only give you insights into our brand but also show your enthusiasm for being part of our team when you apply.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you provided a warm welcome or assisted guests, as this is crucial for the Spa Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for providing excellent guest experiences. Mention specific skills that align with the job description, such as strong communication and the ability to remain calm under pressure.
Showcase Your Personality: Since the role requires a warm and approachable demeanor, let your personality shine through in your application. Use a friendly tone and express your genuine interest in making guests feel welcome and valued.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Spa Receptionist.
How to prepare for a job interview at Cottons Hotel & Spa
✨Show Your Warmth
As a Spa Receptionist, your first impression is crucial. Make sure to greet the interviewer with a genuine smile and a friendly attitude, reflecting the warm welcome you would provide to guests.
✨Demonstrate Your Communication Skills
Highlight your ability to communicate effectively. Share examples of how you've successfully interacted with customers in the past, especially in high-pressure situations, to show that you can maintain a calm and professional demeanour.
✨Know the Spa's Offerings
Familiarise yourself with the spa's treatments, products, and facilities before the interview. Being knowledgeable will allow you to confidently discuss how you can upsell these services to guests.
✨Prepare for Scenario Questions
Expect questions about how you would handle unexpected situations or difficult guests. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to stay composed under pressure.
