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- Tasks: Join us as a Receptionist, managing calls and providing top-notch service in a busy clinic.
- Company: Optical Express is the UK's leading eye care provider, trusted by millions for over 35 years.
- Benefits: Enjoy a competitive salary, free optical products, and career progression in a modern environment.
- Why this job: Be part of a dynamic team delivering world-class customer experiences and making a real impact.
- Qualifications: We're looking for confident, professional individuals with strong communication and organisational skills.
- Other info: Must be available to work weekends; this role offers growth within a global organisation.
The predicted salary is between 22000 - 30000 £ per year.
Location – Cheltenham & Worcester
Hours – 40 hours per week (must be happy to work weekends)
Salary - £26,000 per annum
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve:
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Competitive salary
- Free or discounted optical products/procedures
- Career progression
- Modern working environment with superb technology support
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Receptionist (Cheltenham) employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Cheltenham)
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and customer care, will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients, so being articulate and confident is key. Consider role-playing common scenarios to boost your comfort level.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or handled busy environments. This will highlight your ability to thrive in a fast-paced setting.
✨Tip Number 4
Demonstrate your passion for customer service. Prepare to discuss how you’ve gone above and beyond for customers in previous roles. This will align with Optical Express's commitment to providing a world-class experience.
We think you need these skills to ace Receptionist (Cheltenham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist role at Optical Express. Emphasise your customer service experience, organisational skills, and ability to multi-task in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing world-class customer service. Mention specific examples of how you've successfully handled similar roles or situations in the past, and express your enthusiasm for working with Optical Express.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, professionalism, and teamwork. Use bullet points to make these stand out and ensure they are easily identifiable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Receptionist role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for patients. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you manage multiple tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You could even prepare a few questions to ask the interviewer, showing your interest in the role and the company.
✨Research Optical Express
Familiarise yourself with Optical Express and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the company.
