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- Tasks: Be the friendly face of our Cheltenham & Worcester clinics, managing calls and supporting patients.
- Company: Join Optical Express, the UK's leading eye care provider with a stellar reputation in laser surgery.
- Benefits: Enjoy a competitive salary, free optical products, and career progression in a modern workplace.
- Why this job: Experience a dynamic role in a supportive team, making a real difference in patient care.
- Qualifications: We're looking for confident, organised individuals with a passion for customer service.
- Other info: Must be available to work weekends; this is a great chance to grow in a global organisation.
The predicted salary is between 22000 - 30000 £ per year.
Location – Cheltenham & Worcester
Hours – 40 hours per week (must be happy to work weekends)
Salary - £26,000 per annum
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve:
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Competitive salary
- Free or discounted optical products/procedures
- Career progression
- Modern working environment with superb technology support
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Cheltenham)
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and customer care, will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Highlight your customer service experience during the interview. Since this role is all about providing a world-class customer experience, be ready to share specific examples of how you've excelled in similar situations.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Given the busy environment at Optical Express, showcasing your ability to prioritise and multitask will set you apart.
✨Tip Number 4
Prepare questions that show your interest in career progression within Optical Express. Asking about training opportunities or pathways for advancement can demonstrate your motivation to grow with the company.
We think you need these skills to ace Receptionist (Cheltenham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist role at Optical Express. Emphasise your customer service experience, organisational skills, and ability to multi-task in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing world-class customer service. Mention specific examples of how you've successfully handled similar responsibilities in previous roles, and express your enthusiasm for working with Optical Express.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, professionalism, and the ability to work as part of a team. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Receptionist role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks effectively, especially in a busy environment. Consider sharing specific tools or methods you use to stay organised.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions to ensure you convey your points well.
✨Research Optical Express
Familiarise yourself with Optical Express and its services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
