Hotel Manager

Fairmont St Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic five-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility.

A rare opportunity has arisen for a Hotel Manager to join our busy Hotel here at Fairmont St Andrews. The Hotel Manager reports directly to the General Manager and acts on their behalf in their absence. You will be responsible for Food and Beverage, Rooms and Spa divisions and will enforce standards to guarantee a consistently high-quality guest experience.

You will coordinate all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management.

A little more about what you will be doing:

• Guest Centric
  • Leads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort or satisfaction are treated with utmost priority.
  • Ensures guest satisfaction at all times by ensuring the delivery of high quality personalised and tailor-made services.
  • Manages and motivates the HODs and talents to provide high quality services for guests.
  • Has expert knowledge of the facilities, services and events offered by the hotel and the surrounding area and actively promotes them as well as all amenities and programs offered by the company.
  • Analyses feedback and trends in guest satisfaction taking appropriate action.
• Operations
  • Ensures that the team are fully aware of the Operating Standards, Mystery Audit criteria, making sure that spot checks and audits are in place and ensuring targets are met.
  • Verifies that on a daily basis all standards and procedures are adhered to.
  • Liaises closely with all Heads of Department with regards to servicing and handling of high-profile guests.
  • Effectively handles and resolves any guest problems or complaints and keeps Senior Hotel Management informed.
  • Monitors rotas to ensure effective coverage of the outlets with payroll in line with budget.
  • Supports the HODs in the management of the talents in the department, ensuring that the correct standards and methods of service are maintained.
  • Maintains good working relationships with key players including other EXCOM and third parties including Accor Hotel Services.
  • Develops and updates strategies and key objectives designed to enhance the F&B outlet's performance and standards. Involves the HOD's in strategy development.
  • Meets regularly with outlet managers to review the operation of the department to ensure smooth coordination and communication.
  • Acts in the absence of the General Manager in all matters concerning the safety, security and well-being of guests and talents.
• Talent & Culture Responsibilities
  • Manages and executes all recruitment, training and development of the talents across the F&B Function meeting mandatory training requirements and individual development plans.
  • Ensures that all talents are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company policies and procedures.
  • Holds and ensures that monthly one-to-one meetings, probation reviews and appraisals are conducted in a timely manner.
• General/ Administration
  • Respond to any changes in the department as dictated by the needs of the industry, company or hotel.
  • Maintains all hotel records and forms required for audit purposes and as prescribed by local management and policies.
  • Ensure that all departmental reports and correspondence are completed punctually and accurately.
  • Be flexible with your schedule in accordance with the business need.
  • Undertakes Duty Management shifts as required, being fully aware of the Duty Manager Job description.
• Budgeting and Cost Control
  • Ensures that management results are in line with the hotel's targets.
  • Draws up the department's annual budget in line with hotel strategy.
  • Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines.
  • Increases revenue through sales initiatives, and a forward planned F&B sales and marketing strategy.
  • Understand weekly financial revenue targets, payroll costs to ensure optimum performance of each outlet.
  • Monitor all costs and recommend measures to control them in accordance with the annual budgets.

Your experience and skills include:

• Excellent interpersonal, communication, and organisational skills
• Strong problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on both guest needs while balancing colleague needs, remaining calm and courteous at all times
• Minimum 5 years' experience in either Food & Beverage or Rooms Division
• Previous experience in the luxury market is preferred

What is in it for you:

• Staff shuttle service to/from St Andrews
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Enhanced pension plan