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- Tasks: Join our team to provide exceptional customer service and resolve inquiries via phone and email.
- Company: Curate Health is a dynamic pharmacy focused on health and wellbeing, offering diverse products and services.
- Benefits: Enjoy hybrid working, 28 days annual leave, bonuses, and a supportive health and wellbeing programme.
- Why this job: Be part of a fun, energetic team that values diversity and offers career progression opportunities.
- Qualifications: Prior customer service experience and excellent communication skills are essential; training provided for newcomers.
- Other info: Work in a vibrant office in Marlow with a friendly atmosphere and exciting company growth.
The predicted salary is between 20000 - 32000 £ per year.
We are looking for friendly, fun and enthusiastic individuals to join our expanding team here at Curate Health. Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff. We are a diverse team full of energetic and driven individuals who have a can-do attitude and are looking for likeminded individuals to join us. If you enjoy being part of a diverse team, consider yourself a people person, thrive off of a fast-paced working environment, then this job may be the perfect fit for you!
What we are looking for:
- Someone able to work in the office in Marlow 4 days a week (1 day working from home)
- Prior customer service experience (any industry)
- Exceptional computer/technical skills
- Quick learner and keen for career progression
- Excellent communication skills
- Professional and friendly telephone manner
- Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively with other departments
- Effective time management skills
- Ability to multitask and prioritise tasks
- Detail-oriented and accurate data entry skills
- Experience with CRM and ticketing systems (preferred but not essential)
What we offer you in return:
- Hybrid working model
- 28 days annual leave
- Pension
- Training and progression opportunities
- Individualised bonus incentives
Your day to day responsibilities include:
- Dealing with complaints in a professional and timely manner on the phone and via email
- Providing top-notch customer service
- Responding to customer inquiries and resolving their issues via email and phone
- Assisting customers with placing orders, tracking shipments, and processing returns
- Providing product information and recommendations to customers
- Collaborating with other departments to ensure timely and accurate order fulfilment
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating complex issues to the senior management team
- Staying up to date with product knowledge
- Meeting and exceeding customer satisfaction goals and performance metrics
- Continuously improving customer service processes and procedures
We are open to people who come from all backgrounds, so if you have never worked for a pharmaceutical company before then we would still love to hear from you! Full training is provided on the job and we will ensure you are confident with industry knowledge and medical vocabulary before assisting with any customer queries.
Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC). We sell a variety of products including weight loss injections, different medications, and assist with a number of health conditions such as hair loss, nausea, HRT, insomnia and many more.
Our entire operational process is managed internally, with the involvement of UK-trained pharmacist prescribers. We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.
We are really excited about growing our company and having new members of the team join us at this exciting time! If this sounds like the role for you then please click apply now and send over your CV. We can't wait to hear from you!
Job Type: Full-time
Pay: £25,000.00-£40,000.00 per year depending on experience
Benefits:
- 30 Days Annual leave
- Casual dress
- Company events
- Company pension
- Employee discounts
- Health & wellbeing programme
- Sick pay
Schedule: Monday to Friday
Experience: Customer Service: 1 year (required)
Work Location: Hybrid remote in Marlow SL7 1DA
Contact Detail:
Curate Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Marlow)
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry, especially if you haven't worked in it before. Understanding the basics of the products and services offered by Curate Health will help you engage more confidently during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled high-volume interactions in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, particularly your telephone manner. Since you'll be dealing with a high volume of calls, being able to convey professionalism and friendliness over the phone is key to impressing the hiring team.
✨Tip Number 4
Show your enthusiasm for teamwork by thinking of ways you've collaborated with others in previous roles. Curate Health values a diverse and energetic team, so demonstrating your ability to work well with others will make you stand out.
We think you need these skills to ace Customer Service Representative (Marlow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that match the job description. Emphasise your ability to handle high volumes of customer interactions and your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how you align with Curate Health's values, such as teamwork and a positive workplace culture.
Highlight Technical Skills: Since exceptional computer and technical skills are required, be sure to mention any relevant software or CRM systems you have experience with. If you’re a quick learner, include examples of how you've adapted to new technologies in previous roles.
Showcase Communication Skills: In your application, provide examples of your excellent communication skills. This could include experiences where you successfully resolved customer issues or collaborated with other departments to enhance service delivery.
How to prepare for a job interview at Curate Health
✨Show Your Enthusiasm
Curate Health is looking for friendly and enthusiastic individuals, so make sure to convey your excitement about the role. Share why you’re passionate about customer service and how you enjoy working in a team environment.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've effectively handled customer complaints or tricky situations in the past. Highlight your ability to think on your feet and provide solutions, as this is crucial for managing high volumes of customer interactions.
✨Familiarise Yourself with the Company
Research Curate Health and understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also help you answer questions more effectively and show that you’re genuinely interested in the role.
✨Practice Effective Communication
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as friendly and approachable.
