International Customer Supply Lead - 12 Month FTC in Kettering

We are not supporting candidates who require sponsorship for this position.

We utilise our Preferred Agency Supplier Partners as and when we require additional support.

We are committed to improving diversity and equality throughout Weetabix especially within our Recruitment processes.

We are always looking to enhance our current teams with diverse skills, experience, backgrounds and personalities ; so if your skills and experience look a little different and you believe you can add value to the role and/or Weetabix, then we would love you to drop us your CV or apply!

Closing date: 8th June 2025

Interview process: Two Stage Interview Process

Working pattern: Hybrid but you will need to flexible depending on team tasks and resources. Weetabix Wednesday is a non-negotiable where we all come into the office for business partnering and meetings.

The recipe!

The primary goal of this position is to work seamlessly across various business functions and with our 3rd Party Logistics partners to guarantee that Weetabix meets its customer service objectives while maximising cost efficiency. This involves showcasing outstanding customer service, fostering clear communication, and achieving operational excellence through strategic planning, prioritisation, effective problem-solving, and a commitment to continuous improvement.

• Manage the International Customer Supply Planner team and enhance collaboration.
• Oversee the order management process to meet key performance indicators (KPIs).
• Coordinate order dispatch with Warehouse and Distribution to optimise cost-effective outbound capacity while ensuring customer service KPIs are met.
• Identify and lead continuous improvement opportunities.
• Work with Demand Planning, Production Planning, and Account teams to address short-term forecast variances.
• Implement customer service improvements tailored to market needs.
• Develop reporting to aid KPI delivery and enhancements.
• Represent International Supply in relevant business meetings.
• Work with Transport Manager and Freight Forwarder for timely border control documentation.

Requirements

Non-negotiables

• Ability to influence and manage multi stakeholders in commercially sensitive situations.
• Ability to balance the dynamics of volume, sales, profit and cost requirements
• Strong working knowledge of export shipping and FMCG supply chains
• Numerate and analytical with a high level of accuracy Excellent excel skills
• Self-motivated, organised, fast paced, can-do attitude who takes the lead
• Alignment to Weetabix values
• Are always curious to finding new ways to do business!
• Have the ability to demonstrate how you keep up to date in your field of expertise

Nice to haves:

• Knowledge of Microsoft D365
• Good working knowledge of cross-border trade documentation, particularly for the EU
• Experience leading and managing a team
• Intermediate to advanced Microsoft Excel, Word and PowerPoint skills are essential

Benefits

Competitive Salary & Annual Flexible benefits & Shift Allowance

• Annual bonus
• Double matched ER contributed pension scheme
• Annual Salary review
• Healthcare plan

We believe in supporting our employees throughout all stages of their lives, which is why we offer:

• Maternity Pay / Paternity leave
• Dependants and Carers Leave
• Access to 24/7 counselling service (in partnership with Grocery Aid)
• Additional Time Off for Fertility Treatment
• Neonatal Care Leave
• Flexible Working Policies
• Working Parents Support Group

Check out our website for more information: https://weetabixfoodcompany.co.uk/careers/

Please Note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.

#HaveYouHadYourWeetabix