Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonus potential, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Be part of a fun, fulfilling career in a modern working environment.
The predicted salary is between 20400 - 29600 £ per year.
Hours: Full time - 40 Hours per week
Salary: £25,400 pro rata per annum + bonus, benefits
Location: Norwich
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary of £25,400 per annum pro rata plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor (Norwich)
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Brush up on your organisational skills. Be ready to explain how you manage multiple tasks effectively, as the role involves scheduling appointments and maintaining accurate patient records.
✨Tip Number 4
Showcase your communication skills by preparing to engage in a mock conversation. Practice articulating complex information clearly, as you'll need to explain treatment options and finance details to patients from diverse backgrounds.
We think you need these skills to ace Patient Advisor (Norwich)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for patients.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice clear and articulate communication. Prepare to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Organisational Skills
As a Patient Advisor, you'll need to manage multiple tasks efficiently. Be ready to provide examples of how you've successfully organised your workload in the past, perhaps by using specific tools or methods that helped you stay on track.
✨Prepare Questions About the Company Culture
Research Optical Express's commitment to community and employee development. Prepare thoughtful questions about their culture of care, trust, and integrity, showing that you align with their values and are genuinely interested in being part of their team.
