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- Tasks: Monitor network performance and resolve issues for a leading Telecoms Company.
- Company: Join a top-tier Telecoms Company known for its innovative solutions.
- Benefits: Enjoy a 6-month contract with hands-on experience in a dynamic environment.
- Why this job: Be part of a crucial team ensuring high service quality and support.
- Qualifications: Strong knowledge of network systems and service desk experience required.
- Other info: Onsite work 3 days a week in Sheffield, perfect for gaining real-world experience.
The predicted salary is between 30000 - 42000 £ per year.
My Client a leading Telecoms Company are seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield. You will oversee the 24/7 network performance of Telecoms Company’s Network Product. This role requires you to be onsite 3 days a week, playing a key part in maintaining service quality, resolving issues affecting KPIs, and providing high-level support to engineers, security companies, and monitoring centres. Key Responsibilities: Responding to calls from engineers, security companies, and monitoring centres. Managing incidents through email and Salesforce tickets, ensuring issues are tracked from logging to resolution. Troubleshooting PSTN/Broadband faults and supporting the installation of new devices. Coordinating equipment replacements and conducting routine tests Collaborating with technical teams to ensure timely incident resolution. Experience Required: Strong knowledge of network and telephony systems, including PSTN, ADSL, and conducting diagnostic tests (Ping tests, dial tone checks). Service desk experience, including handling calls, emails, and ticket logging. …
Network Monitoring Analyst / Service Desk Analyst - Telecoms employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Monitoring Analyst / Service Desk Analyst - Telecoms
✨Tip Number 1
Familiarize yourself with the specific network and telephony systems mentioned in the job description, such as PSTN and ADSL. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for PSTN/Broadband faults. Being able to discuss real-life scenarios where you've successfully resolved similar issues can set you apart from other candidates.
✨Tip Number 3
Since the role involves managing incidents through Salesforce tickets, consider getting familiar with the platform if you haven't already. Highlighting any previous experience with ticketing systems can give you an edge.
✨Tip Number 4
Prepare to discuss your experience in collaborating with technical teams. Think of examples where teamwork led to successful incident resolution, as this is a key aspect of the role.
We think you need these skills to ace Network Monitoring Analyst / Service Desk Analyst - Telecoms
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and required experience. Tailor your application to highlight your relevant skills in network performance and service desk support.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with PSTN/Broadband systems and any previous roles where you managed incidents or provided high-level support. Use specific examples to demonstrate your expertise.
Showcase Communication Skills: Since the role involves responding to calls and managing incidents through various channels, make sure to showcase your strong communication skills. Mention any experience you have in handling customer inquiries or collaborating with technical teams.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Adecco
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of network and telephony systems, especially PSTN and ADSL. Be prepared to discuss diagnostic tests like Ping tests and dial tone checks, as these are crucial for the role.
✨Demonstrate Your Service Desk Experience
Highlight your previous experience in a service desk environment. Be ready to share specific examples of how you've managed incidents through calls, emails, and ticket logging, particularly using tools like Salesforce.
✨Emphasize Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and resolving issues. Share examples of past incidents where you successfully identified and resolved faults, showcasing your ability to maintain service quality.
✨Collaboration is Key
Since this role involves working closely with engineers and technical teams, be ready to talk about your experience in collaborating with others. Highlight any instances where teamwork led to timely incident resolution.
