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- Tasks: As a Receptionist, you'll create memorable experiences for guests and manage daily reception duties.
- Company: Frasers Hospitality is a global leader in serviced apartments, known for exceptional hospitality.
- Benefits: Enjoy a competitive pay of £12.90/hour, generous benefits, and opportunities for training and development.
- Why this job: Join a friendly team that values collaboration and offers a chance to grow your customer service skills.
- Qualifications: Experience in a similar role, excellent attention to detail, and a passion for customer service are essential.
- Other info: This casual position is based in London, Canary Wharf, perfect for those seeking flexible work.
RECEPTIONIST, Fraser Hospitality
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Receptionist;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Place Canary Wharf! As Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
- We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Frasers Hospitality
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company culture.
✨Tip Number 2
Research the specific properties owned by Frasers Hospitality in the UK, such as Fraser Suites and Fraser Place. Understanding their unique offerings will help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your previous experience. Think of specific situations where you went above and beyond for a guest, as this will highlight your passion for creating memorable experiences.
✨Tip Number 4
Network with current or former employees of Frasers Hospitality on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Receptionist, Frasers Hospitality
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Frasers Hospitality is looking for in a Receptionist. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant roles. Emphasise your attention to detail, time management skills, and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention specific experiences where you created memorable moments for guests, aligning with Frasers Hospitality's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
As a Receptionist, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Team Spirit
Frasers Hospitality values collaboration. Highlight your ability to work well within a team by discussing past experiences where you contributed to a positive team environment or helped resolve conflicts.
✨Prepare for Common Scenarios
Think about potential guest queries or issues that may arise at the front desk. Prepare responses that showcase your problem-solving skills and ability to handle challenging situations with grace.
✨Research the Company Culture
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture.
