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For Companies At a Glance
- Tasks: Lead and motivate the team to create an unforgettable guest experience.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant atmosphere.
- Benefits: Enjoy discounts, flexible working, and early access to wages.
- Why this job: Be part of a lively pub culture with exciting events and a welcoming vibe.
- Qualifications: Must be 18+ and have experience in hospitality.
- Other info: Opportunity for career development and a fun work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location - The Old Bank
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Old Bank.
Can you…
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us…
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. We are a traditional pub in the heart of York. The Old Bank is spread over two floors with a hidden sunken garden. We are popular with locals and tourists alike. Whether our guests are looking for a pit stop during a shopping trip, somewhere to hold their next business meeting, or just looking for a quality drink with friends The Old Bank is the place to be.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- David Lloyd Corporate Discount Rates
- Discounted Dental Insurance
- Wagestream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at The Old Bank you must be 18 or over as the role involves the sale of alcohol.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Old Bank directly.
Contact Detail:
The People's Pub - Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager/Team Leader
✨Tip Number 1
Familiarise yourself with The Old Bank's unique character and offerings. Understanding the pub's atmosphere, menu, and events will help you connect with the team and demonstrate your enthusiasm during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in the past. Be ready to discuss specific situations where you fostered a positive environment and improved guest experiences.
✨Tip Number 3
Network with current or former employees of The Old Bank or other Stonegate pubs. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your passion for hospitality by staying updated on industry trends and best practices. Being knowledgeable about current developments can set you apart as a candidate who is genuinely invested in delivering an exceptional guest experience.
We think you need these skills to ace Assistant Manager/Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Leader. Highlight your experience in leading teams and delivering excellent guest experiences in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and any specific achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of The Old Bank's values. Mention how you can contribute to creating a welcoming environment and enhancing guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The People's Pub - Stonegate Group
✨Show Your Leadership Skills
As a Front of House Team Leader, demonstrating your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Company Culture
Familiarise yourself with The Old Bank's unique atmosphere and values. Be ready to discuss how you can contribute to maintaining a warm and welcoming environment for guests, as this aligns with their mission.
✨Highlight Customer Service Experience
Since the role focuses on delivering an amazing guest experience, be prepared to share specific instances where you went above and beyond for customers. This will showcase your commitment to excellent service.
✨Ask Insightful Questions
Prepare thoughtful questions about the pub's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
