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- Tasks: Welcome guests, manage their experience, and assist with luggage and transport.
- Company: Fortnum and Mason, a historic London destination since 1707, offers extraordinary food and service.
- Benefits: Enjoy competitive pay, generous discounts, extra holiday, and a fun staff party!
- Why this job: Join a legendary brand, create memorable experiences, and grow your career in a supportive environment.
- Qualifications: No specific qualifications required; just a friendly attitude and a passion for service.
- Other info: We celebrate diversity and inclusivity, ensuring everyone feels valued and respected.
The predicted salary is between 24000 - 36000 £ per year.
First founded in London’s Piccadilly in 1707, we are proud to have remained an essential destination for anyone in search of extraordinary food, exceptional service and joy-giving things ever since. Everyone remembers their first encounter with us, and no wonder – over our centuries of history, we have been committed to delivering a sense of pleasure to anyone who walks through our doors.
Fortnum and Mason is on the lookout for a Retail Doorperson - a role that plays a pivotal role in creating unforgettable experiences for our guests. Further to this, our successful candidate will:
- Manage the guest experience upon arrival and departure in line with our brand values and expectations.
- Ensure guest expectations are exceeded through handling all requests, queries, comments and complaints in a courteous and prompt manner.
- Greet arriving guests from their cars/taxis and provide assistance where appropriate. This may include carefully assisting with the handling of luggage and other belongings.
- Arrange taxis for departing guests and provide directions if required.
- Whilst interacting with guests, promote Fortnum’s services and special store moments.
- Ensure your personal appearance is in line with Fortnum’s standards, including wearing our uniform in line with role specification.
In return, we offer fabulous benefits:
- A competitive salary + paid overtime.
- Discretionary annual bonus of up to 5% of annual salary.
- A generous store and restaurant discount.
- A subsidised staff restaurant which uses Fortnum’s ingredients.
- 28 days paid holiday (including bank holidays) a year, an extra day off for your birthday AND 5 extra wellbeing days off (post probation).
- Excellent pension scheme.
- Defined development scheme to grow your career.
- An exclusive invitation to our legendary 'Staff Shop Sale'.
- Invitation to our annual staff party.
- The opportunity to work for a multi-channel company that puts digital first to better our ways of working.
- And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.
Our Commitment to Inclusivity: We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorman
✨Tip Number 1
Familiarise yourself with Fortnum and Mason's history and values. Understanding the brand's commitment to exceptional service will help you align your approach when interacting with guests, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in greeting and assisting guests. Role-playing different scenarios can prepare you for handling various guest requests and complaints with courtesy and promptness.
✨Tip Number 3
Dress appropriately and maintain a polished appearance that reflects Fortnum’s standards. This not only shows your professionalism but also demonstrates your understanding of the importance of personal presentation in the hospitality industry.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Doorman
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and expectations for the Retail Doorperson position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create memorable experiences for guests. Use specific examples from your past roles to demonstrate your skills in handling requests and complaints.
Highlight Relevant Experience: Make sure to include any previous experience in hospitality or customer-facing roles. Emphasise your ability to manage guest interactions, assist with luggage, and promote services effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that represents the brand.
How to prepare for a job interview at Fortnum & Mason
✨Understand the Brand Values
Before your interview, take some time to research Fortnum and Mason's history and brand values. Understanding what makes them unique will help you align your responses with their expectations and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Retail Doorperson, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to exceed customer expectations. This will highlight your ability to handle requests and complaints courteously.
✨Dress to Impress
Since personal appearance is crucial in this role, ensure you dress smartly for the interview. Even if there’s no formal uniform yet, presenting yourself well shows that you understand the importance of maintaining Fortnum’s standards.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview about the day-to-day responsibilities or the team culture. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
