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- Tasks: Lead a remote team to enhance staffing delivery and client satisfaction.
- Company: Join a high-profit agency transforming recruitment with innovative staffing solutions.
- Benefits: Enjoy profit sharing, remote work flexibility, and opportunities for personal growth.
- Why this job: Be part of a dynamic team shaping the future of recruitment with a focus on excellence.
- Qualifications: Experience in remote staffing or B2B service delivery is essential; bonus for agency background.
- Other info: Immediate start available; help prepare the company for strategic growth and exit readiness.
The predicted salary is between 42000 - 84000 £ per year.
Location: Remote
Compensation: £60,000 profit share (after threshold)
Start Date: Immediate
Responsibilities:
- Build and lead the internal team (Heads of recruitment, CSMs, Sales support)
- Oversee and support Heads of recruitment (fulfilment leads)
- Set and enforce SLAs: time to match, quality checks, onboarding support
- Collaborate with sales to align delivery with demand
- Approve placement quality and ensure Liquid Accelerator training is baked into delivery
- Maintain SOPs for end-to-end placement and RAaaS delivery
- Help transition £6K placement clients into £2
- Ideate upsell opportunities: 2nd VA, add-on services, premium tiers
- Prepare the company to be exit-ready (clean financials, metrics, org chart, IP docs)
Requirements:
- Experienced in remote staffing, outsourcing, or B2B service delivery
Bonus Points If You Have:
- Background in a company like Support Shepherd, Athena, MultiplyMii, or similar
- Built delivery teams or ops infrastructure in high-growth agencies
- Experience managing team quality in a remote staffing model
Our core values shape everything we do at The Agency Blueprint and Remote Assistants, and we’re looking for someone who resonates with these principles:
- Conscientiousness: We strive for excellence and attention to detail, ensuring the highest quality work and integrity in everything we do for our clients.
Are you ready to join a fast-growing team and help shape the future of recruitment agency growth? If you’re passionate about driving results and are committed to personal and professional growth, apply now to become part of The Agency Blueprint team.
Contact Detail:
Remote Assistants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery - Software Support
✨Tip Number 1
Familiarise yourself with the latest trends in remote staffing and B2B service delivery. Understanding the nuances of these sectors will help you speak confidently about your experience and how it aligns with our needs during discussions.
✨Tip Number 2
Prepare to discuss your previous experiences in team management and delivery oversight. Be ready to share specific examples of how you've successfully led teams, set SLAs, and ensured quality in a remote environment.
✨Tip Number 3
Think about strategic growth ideas you could bring to the table. We value candidates who can ideate upsell opportunities and enhance client relationships, so come prepared with innovative suggestions that demonstrate your proactive mindset.
✨Tip Number 4
Showcase your understanding of financial metrics and organisational structures. Since we’re preparing for potential exit readiness, being able to discuss how you can contribute to clean financials and effective org charts will set you apart.
We think you need these skills to ace Head of Delivery - Software Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, delivery oversight, and performance management. Use specific examples that demonstrate your ability to lead teams and manage remote staffing effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your values align with those of The Agency Blueprint. Discuss your experience in building delivery teams and your approach to maintaining quality in a remote staffing model.
Highlight Relevant Experience: When detailing your work history, focus on positions where you managed teams or worked in B2B service delivery. Mention any experience with high-growth agencies or similar companies to strengthen your application.
Showcase Strategic Thinking: Demonstrate your strategic growth support skills by providing examples of how you've ideated upsell opportunities or improved processes in previous roles. This will show your potential employer that you can contribute to their growth objectives.
How to prepare for a job interview at Remote Assistants
✨Understand the Company Values
Before your interview, make sure you thoroughly understand the core values of the company. They emphasise conscientiousness and excellence, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Team Management Skills
As a Head of Delivery, you'll need to demonstrate your experience in managing teams effectively. Prepare examples of how you've led teams in remote settings, focusing on your approach to quality management and performance metrics.
✨Prepare for Strategic Growth Discussions
Be ready to discuss how you can contribute to the company's growth. Think about upsell opportunities and how you would transition clients into higher tiers of service. This shows your strategic thinking and understanding of the business model.
✨Familiarise Yourself with Industry Standards
Since the role involves overseeing recruitment and delivery processes, brush up on industry standards and best practices in remote staffing and B2B service delivery. This knowledge will help you answer questions confidently and position yourself as a knowledgeable candidate.
