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- Tasks: Provide IT support to staff and volunteers at the hospice.
- Company: Join Hospice in the Weald, dedicated to supporting patients and their families.
- Benefits: Enjoy a great pension scheme, free parking, and generous holiday options.
- Why this job: Make a real impact by helping others through technology in a caring environment.
- Qualifications: Must have experience in IT support and excellent communication skills.
- Other info: Full-time role with a supportive team and managed IT service provider.
The predicted salary is between 28800 - 43200 £ per year.
Hospice in the Weald are currently recruiting for an experienced first line Desktop Support Engineer. This role is full-time (37.5 hours) and will provide IT support services to our staff and volunteers. We are looking for a highly organised and technically skilled individual who has a passion for IT and who will help staff and volunteers make best use of technology to support the needs of patients and those important to them. You will be working as part of a dedicated and responsive team, supported by a managed IT service provider, to deliver much needed IT support to all those who work on behalf of the Hospice. You will be a great communicator and have a proven track record of working in an IT support role. Benefits include an excellent pension scheme, free parking and a generous holiday allowance with the ability to buy and sell additional holiday. For more information, please contact Chris Ashby, Head of Active Supporton 01892 820580. AMRT1_UKTJ …
Desktop Support Engineer employer: Hospice in the Weald Careers
Contact Detail:
Hospice in the Weald Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Make sure to highlight your experience in first line IT support during the interview. Be prepared to discuss specific scenarios where you successfully resolved technical issues for users, as this will demonstrate your problem-solving skills.
✨Tip Number 2
Familiarize yourself with the specific technologies and software used by Hospice in the Weald. Research their IT environment and be ready to discuss how your skills align with their needs, showing that you are proactive and genuinely interested in the role.
✨Tip Number 3
Emphasize your communication skills during the application process. Since you'll be supporting staff and volunteers, being able to explain technical concepts in a clear and friendly manner is crucial. Prepare examples of how you've effectively communicated with non-technical users in the past.
✨Tip Number 4
Show your passion for IT and helping others. During your discussions, share any relevant volunteer experiences or initiatives you've been involved in that demonstrate your commitment to using technology to improve people's lives, especially in a healthcare context.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support roles, especially any first line support experience. Include specific examples of how you've helped users and resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to communicate effectively with staff and volunteers. Mention your organizational skills and how you can contribute to the Hospice's mission.
Highlight Relevant Skills: In your application, emphasize your technical skills relevant to desktop support, such as troubleshooting, software installation, and user training. Make sure to mention any certifications or training you've completed.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Hospice in the Weald Careers
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share specific examples of how you've used your skills to solve problems or improve processes in previous roles.
✨Demonstrate Your Communication Skills
As a Desktop Support Engineer, you'll need to communicate effectively with staff and volunteers. Prepare to discuss how you've successfully explained technical concepts to non-technical users in the past.
✨Highlight Your Organisational Skills
Being highly organised is crucial for this role. Be ready to provide examples of how you manage your time and prioritize tasks, especially when dealing with multiple support requests.
✨Prepare for Technical Questions
Expect to be asked about specific technical issues you might encounter in the role. Brush up on common desktop support scenarios and be prepared to explain how you would troubleshoot them.
