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For Companies At a Glance
- Tasks: Join a vibrant team handling customer calls and data processing.
- Company: Work with a progressive business in Woolpit, focused on growth.
- Benefits: Enjoy competitive pay and a structured work schedule.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Previous office-based customer service experience and strong communication skills required.
- Other info: Temporary role from 30/06–10/07 & 18/08–25/08, 100% office-based.
Temporary Customer Services | Holiday Cover | £competitive hourly rate
Your new company
My client is a progressive, growing business based in Woolpit.
Your new role
This is a short-term temporary cover for a busy and vibrant team. Duties and responsibilities will include but are not limited to:
- Data processing
- Making outbound calls
- Taking inbound calls
- Logging information on a bespoke CRM
- Working on Sage 50/Sage 200
What you'll need to succeed
To succeed in this job, you will need to have office-based customer service and administration experience as well as be comfortable on the phone, have great communication and IT skills with the ability to 'hit the ground running' and the ability to manage your own workloads.
What you'll get in return
Hours are Monday to Thursday 9-5 and Friday 8:30-16:00. 100% office-based. Dates: 30/06–10/07 & 18/08–25/08.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Customer Services
✨Tip Number 1
Familiarise yourself with the specific CRM and Sage software mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer.
✨Tip Number 2
Prepare for potential phone interviews by practising common customer service scenarios. This will help you demonstrate your communication skills and ability to handle calls effectively.
✨Tip Number 3
Research the company culture of the business in Woolpit. Understanding their values and work environment can help you tailor your approach during any discussions or interviews.
✨Tip Number 4
Be ready to showcase your ability to manage workloads efficiently. Think of examples from your past experiences where you successfully juggled multiple tasks and how that would apply to this role.
We think you need these skills to ace Temp Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administration experience. Emphasise any roles where you've handled calls or worked with CRM systems, as these are key for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to manage workloads. Mention your familiarity with Sage 50/Sage 200 if applicable, and express your enthusiasm for the temporary role.
Highlight Key Skills: In your application, clearly outline your IT skills and any experience with data processing. Use specific examples to demonstrate how you can 'hit the ground running' in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations or provided excellent service, as this will demonstrate your capability to thrive in a busy environment.
✨Familiarise Yourself with CRM Systems
Since the role involves logging information on a bespoke CRM, it’s beneficial to research common CRM systems and be prepared to discuss any experience you have with them. This shows your readiness to adapt quickly and hit the ground running.
✨Prepare for Phone Interactions
As the job requires making and receiving calls, practice your phone etiquette. Be ready to discuss how you would handle different types of calls, whether they are inquiries or complaints, to showcase your communication skills.
✨Demonstrate Your IT Skills
Since proficiency in IT is essential, be prepared to talk about your experience with software like Sage 50/Sage 200. If you have any certifications or training, mention those to reinforce your technical abilities.
