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For Companies At a Glance
- Tasks: Engage with customers via phone and email, ensuring their needs are met and exceeded.
- Company: Join a dynamic team in Normanton focused on exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant culture that values communication and teamwork while making a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is an office-based role, perfect for those who thrive in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you have strong communication and negotiation skills? I am working with a client based in Normanton who are looking for a Customer Experience Representative to join the team and play a key role in maintaining and expanding relationships with valued customers.
About the Role
As a Customer Experience Representative, you will be responsible for ensuring customer needs and expectations are exceeded through a proactive and enthusiastic approach. You will manage a portfolio of customers, providing outstanding service and identifying opportunities for growth.
Key Responsibilities
- Handling customer enquiries via phone and email to provide excellent service.
- Meeting and exceeding business and department SLAs, including response times and quotations.
- Proactively upselling products and services to existing customers.
- Identifying new product opportunities outside contracted categories.
- Collaborating with internal category representatives to support business growth.
- Maintaining accurate databases of customer information and opportunities.
- Promoting relevant campaigns within a portfolio of accounts.
- Conducting trend and gap analysis using information systems.
- Achieving daily, weekly, and monthly KPIs.
- Meeting monthly Sales & GP targets for the channel.
- Contributing to a positive working environment while embodying the company’s core values.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what you’ll be upselling will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing common customer scenarios with a friend can help you refine your approach and prepare for real interactions.
✨Tip Number 3
Research common customer service metrics and KPIs. Knowing what targets you’ll be expected to meet can help you demonstrate your understanding of the role during interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication and negotiation skills, as well as any achievements related to exceeding customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully handled customer enquiries or upsold products in the past.
Highlight Key Responsibilities: In your application, refer to the key responsibilities listed in the job description. Explain how your previous roles have prepared you to manage customer portfolios and meet KPIs effectively.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Companies appreciate candidates who embody their core values and contribute positively to the working environment.
How to prepare for a job interview at Hays
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customer situations or inquiries. Think of a few scenarios where you successfully resolved issues and be ready to discuss your approach and the outcomes.
✨Highlight Your Communication Skills
Since strong communication is key in this role, be prepared to showcase your verbal and written communication skills during the interview. Practice articulating your thoughts clearly and concisely, as well as listening actively to the interviewer.
✨Demonstrate Your Ability to Upsell
As upselling is part of the job, come prepared with examples of how you've identified opportunities to promote additional products or services in previous roles. This will show that you understand the importance of growth and customer satisfaction.
