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- Tasks: Be the go-to person for booking enquiries and coordinate accommodation placements.
- Company: Join a dynamic team that values organisation and proactive support.
- Benefits: Enjoy free onsite parking and the chance to make a real difference.
- Why this job: Perfect for those who love customer service and want to thrive in a supportive environment.
- Qualifications: Experience in customer service, telephone handling, and strong IT skills are essential.
- Other info: This role is ideal for detail-oriented individuals who excel in communication.
The predicted salary is between 28800 - 43200 £ per year.
My client is looking for a highly organised and proactive Bookings Administrator to join their dynamic team. In this vital role, you’ll be the first point of contact for booking enquiries, ensuring smooth coordination of accommodation placements and maintaining accurate records.
- Manage and coordinate all bookings
- Respond promptly and professionally to booking enquiries via phone, email, and internal systems.
- Maintain and update records accurately
- Liaise with various departments to ensure a smooth operation
- Generate reports and support administrative tasks
- Complaint handling and resolution
What you'll need to succeed:
- Experience working within customer service
- Experience in telephone handling
- Experience in an administrative role
- Strong IT skills
- Attention to detail
- Clear communication skills
What you'll get in return:
- An opportunity to support an organisation that makes a difference
- Free parking onsite
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Bookings Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Administrator
✨Tip Number 1
Familiarise yourself with the company’s booking systems and processes. Understanding how they operate will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Practice your telephone handling skills. Since this role involves a lot of customer interaction over the phone, consider role-playing common booking scenarios with a friend to build your confidence and improve your communication skills.
✨Tip Number 3
Brush up on your administrative skills, particularly in record-keeping and report generation. Being able to discuss specific tools or software you’ve used in previous roles can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully handled customer complaints in the past. This will showcase your problem-solving abilities and your commitment to providing excellent customer service, which is crucial for this position.
We think you need these skills to ace Bookings Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your telephone handling skills and any specific achievements that demonstrate your attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and proactive approach. Mention how your previous experiences align with the responsibilities of a Bookings Administrator and express your enthusiasm for the role.
Highlight IT Proficiency: Since strong IT skills are essential for this role, include any relevant software or systems you are familiar with. This could be anything from booking systems to general office software, which will show your readiness for the position.
Prepare for Potential Questions: Think about common interview questions related to customer service and complaint handling. Prepare examples from your past experiences that demonstrate your problem-solving abilities and clear communication skills.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Since the role involves handling booking enquiries, be prepared to discuss your previous customer service experiences. Share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Your Organisational Skills
As a Bookings Administrator, organisation is key. Highlight any tools or methods you use to stay organised, such as task management software or prioritisation techniques. This will show that you can handle multiple bookings efficiently.
✨Prepare for Telephone Handling Scenarios
Given the emphasis on telephone handling, practice common scenarios you might encounter during the interview. This could include responding to a difficult customer or managing a booking change. Clear communication is crucial here.
✨Familiarise Yourself with IT Tools
Strong IT skills are essential for this role. Research the types of software commonly used in bookings administration and be ready to discuss your proficiency with similar tools. This will demonstrate your readiness to adapt quickly.
