D365 CE Functional Consultant

Job Specification: D365 CE Functional Consultant (Remote with Occasional Client Travel) Overview A leading Microsoft Dynamics partner is seeking an experienced Dynamics 365 Customer Engagement Functional Consultant to join their growing team. This role is ideal for someone who thrives in client-facing environments, enjoys shaping solutions, and brings strong hands-on configuration and customisation capability. The position is primarily remote, with occasional on-site client visits as required. Key Responsibilities * Lead functional workshops to capture, analyse, and translate business requirements into scalable D365 CE solutions. * Configure and customise Dynamics 365 CE across core modules (Sales, Customer Service, Marketing, Field Service), as required by the project. * Produce high-quality functional documentation, including requirement specs, solution design documents, user stories, and test scripts. * Collaborate closely with technical teams (developers, architects, Power Platform specialists) to ensure solutions are aligned and delivered effectively. * Support end-to-end project delivery, including UAT, training, go-live, and post-deployment optimisation. * Act as a trusted advisor to clients, guiding them on best practices, platform capabilities, and roadmap planning. * Contribute to the continuous improvement of internal delivery frameworks and methodologies. Required Skills & Experience * Proven experience delivering Dynamics 365 CE / CRM implementations in a functional consulting capacity. * Strong capability in configuration, customisation, workflows, business rules, forms, views, dashboards, and security model setup. * Solid understanding of Power Platform components (Power Automate, Power Apps, Dataverse). * Ability to work directly with stakeholders at all levels, translating complex requirements into clear, actionable solutions. * Strong documentation, communication, and presentation skills. * Good technical awareness — able to collaborate effectively with developers and understand solution architecture, integrations, and data models. * Experience working in remote or hybrid delivery environments. Desirable * Exposure to Azure, Power BI, or integration patterns. * Experience with Field Service or Marketing modules. * Microsoft certifications (MB?210, MB 220, MB 230, PL 200, etc.). Personal Attributes * Confident, professional, and comfortable leading client conversations. * Proactive problem-solver with a delivery-focused mindset. * Able to work independently while contributing to a collaborative team culture. * Strong attention to detail and commitment to quality. Location & Travel * Remote-first role * Occasional travel to client sites across the UK as required (fully expensed)