Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations and staffing for diverse hospitality clients, ensuring top-notch service.
- Company: Join Off to Work, a leading UK hospitality staffing agency with exciting client projects.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to work in dynamic environments.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact in hospitality.
- Qualifications: Experience in hospitality staffing or events management is essential; strong communication skills are a must.
- Other info: Flexibility required during key events; this role is hands-on and engaging.
The predicted salary is between 35000 - 45000 £ per year.
About the Company: Off to Work is one of the UK’s premier hospitality staffing agencies. We support a diverse and exciting range of clients — from major global events and luxury hotels to contract catering in corporate, commercial, and educational environments. We’re now looking for our next superstar Operations & Staffing Manager to lead from the front and help us deliver excellence, every time.
About the Role: Our Operations & Staffing Managers are often found out on-site with our clients making sure what we are delivering is on point. From checking in teams and carrying out uniform and grooming checks to even working a shift where a senior presence is needed.
Responsibilities:
- Managing a portfolio of clients across multiple sectors – events, hotels, corporate catering, and more – ensuring outstanding service and client satisfaction.
- Coordinating staffing logistics to place the right team members in the right roles, every time.
- Supporting, mentoring, and motivating a pool of hospitality staff – driving engagement, development, and retention.
- Leading operational excellence – from shift planning and service delivery to issue resolution and performance feedback.
- Generating new business through networking, referrals, and proactive outreach – helping to grow our client base and expand our reach.
- Collaborating with our wider team to ensure service consistency, brand standards, and seamless execution.
Qualifications:
- Experience in hospitality staffing, operations, events management, or agency environments.
Required Skills:
- A natural communicator and relationship builder – able to build trust with clients, staff, and colleagues alike.
- Highly organised, solutions-focused, and calm under pressure – able to spin many plates with a smile.
- Commercially savvy, with a drive to seek out and convert new business opportunities.
- A genuine passion for hospitality, service excellence, and people development.
- Willingness to be hands-on, flexible, and available during key event times when needed.
Pay range and compensation package: £35,000-£45,000 basic PA dependent on experience plus bonuses
Contact Detail:
Navolio Limited T/A Off To Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Staffing Manager
✨Tip Number 1
Network within the hospitality industry to connect with potential clients and colleagues. Attend events, join relevant groups on social media, and engage in conversations that showcase your expertise in operations and staffing.
✨Tip Number 2
Demonstrate your hands-on experience by volunteering for roles at events or in hospitality settings. This not only builds your resume but also shows your commitment to the industry and your ability to manage teams effectively.
✨Tip Number 3
Familiarise yourself with the latest trends in hospitality staffing and operations. Being knowledgeable about current practices will help you stand out during interviews and discussions with potential employers.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed teams and resolved issues in high-pressure situations. Real-life stories can illustrate your skills and make a lasting impression on hiring managers.
We think you need these skills to ace Operations & Staffing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality staffing, operations, and events management. Use specific examples that demonstrate your ability to manage client relationships and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing diverse teams and ensuring client satisfaction.
Highlight Key Skills: In your application, emphasise your communication skills, organisational abilities, and commercial acumen. Provide examples of how you've successfully built relationships and driven business growth in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Navolio Limited T/A Off To Work
✨Showcase Your Hospitality Passion
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences that highlight your commitment to service excellence and how you've positively impacted client satisfaction in previous roles.
✨Demonstrate Your Organisational Skills
Given the role's focus on managing multiple clients and staffing logistics, be prepared to discuss your organisational strategies. Provide examples of how you've successfully coordinated teams or managed events under pressure, showcasing your ability to keep everything running smoothly.
✨Highlight Your Communication Skills
As a natural communicator, it's essential to demonstrate your relationship-building skills. Prepare to share instances where you've effectively communicated with clients and staff, resolving issues or enhancing collaboration to achieve outstanding results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and operational excellence. Think about past challenges you've faced in staffing or event management, and be ready to explain how you approached these situations and what the outcomes were.
