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- Tasks: Lead and manage hospitality staffing for diverse clients, ensuring top-notch service.
- Company: Join Off to Work, a leading UK hospitality staffing agency with exciting clients.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to work in dynamic environments.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact in hospitality.
- Qualifications: Experience in hospitality staffing or events management is essential; strong communication skills are a must.
- Other info: Flexibility during key events is required; this role is hands-on and engaging.
The predicted salary is between 35000 - 45000 £ per year.
About the Company: Off to Work is one of the UK’s premier hospitality staffing agencies. We support a diverse and exciting range of clients — from major global events and luxury hotels to contract catering in corporate, commercial, and educational environments. We’re now looking for our next superstar Operations & Staffing Manager to lead from the front and help us deliver excellence, every time.
About the Role: Our Operations & Staffing Managers are often found out on-site with our clients making sure what we are delivering is on point. From checking in teams and carrying out uniform and grooming checks to even working a shift where a senior presence is needed.
Responsibilities:
- Managing a portfolio of clients across multiple sectors – events, hotels, corporate catering, and more – ensuring outstanding service and client satisfaction.
- Coordinating staffing logistics to place the right team members in the right roles, every time.
- Supporting, mentoring, and motivating a pool of hospitality staff – driving engagement, development, and retention.
- Leading operational excellence – from shift planning and service delivery to issue resolution and performance feedback.
- Generating new business through networking, referrals, and proactive outreach – helping to grow our client base and expand our reach.
- Collaborating with our wider team to ensure service consistency, brand standards, and seamless execution.
Qualifications: Experience in hospitality staffing, operations, events management, or agency environments.
Required Skills:
- A natural communicator and relationship builder – able to build trust with clients, staff, and colleagues alike.
- Highly organised, solutions-focused, and calm under pressure – able to spin many plates with a smile.
- Commercially savvy, with a drive to seek out and convert new business opportunities.
- A genuine passion for hospitality, service excellence, and people development.
- Willingness to be hands-on, flexible, and available during key event times when needed.
Pay range and compensation package: £35,000-£45,000 basic PA dependent on experience plus bonuses.
Operations & Staffing Manager employer: Navolio Limited T/A Off To Work
Contact Detail:
Navolio Limited T/A Off To Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Staffing Manager
✨Tip Number 1
Network within the hospitality industry to connect with potential clients and colleagues. Attend events, join relevant groups on social media, and engage in conversations that showcase your expertise in operations and staffing.
✨Tip Number 2
Demonstrate your hands-on experience by volunteering for roles at events or in hospitality settings. This not only builds your resume but also shows your commitment to the industry and your ability to manage teams effectively.
✨Tip Number 3
Research Off to Work and their client base thoroughly. Understanding their values, mission, and the types of events they handle will help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed teams and resolved issues in high-pressure situations. Highlighting your problem-solving skills and ability to maintain service excellence will set you apart.
We think you need these skills to ace Operations & Staffing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality staffing, operations, and events management. Use specific examples that demonstrate your ability to manage client portfolios and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your natural communication skills. Mention how your previous experiences align with the responsibilities of the Operations & Staffing Manager role at Off to Work.
Highlight Key Skills: In your application, emphasise your organisational skills, ability to work under pressure, and commercial acumen. Provide examples of how you've successfully built relationships with clients and staff in past roles.
Show Enthusiasm for the Role: Convey your genuine interest in the position and the company. Research Off to Work and mention specific aspects of their operations or values that resonate with you, demonstrating that you are a good fit for their team.
How to prepare for a job interview at Navolio Limited T/A Off To Work
✨Showcase Your Hospitality Passion
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences that highlight your commitment to service excellence and how you've positively impacted client satisfaction in previous roles.
✨Demonstrate Your Organisational Skills
As an Operations & Staffing Manager, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously, especially under pressure. This will show your potential employer that you can handle the demands of the role.
✨Highlight Your Communication Skills
Since the role requires building relationships with clients and staff, be ready to discuss your communication style. Provide examples of how you've effectively resolved conflicts or built trust with team members and clients in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and operational excellence. Think about challenges you've faced in staffing or event management and how you overcame them. This will demonstrate your critical thinking and adaptability.
