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For Companies At a Glance
- Tasks: Support clients from onboarding to retention, ensuring their goals are met.
- Company: Join One Sided Coin, a dynamic company focused on exceptional client experiences.
- Benefits: Enjoy hybrid work flexibility, regular socials, and ongoing training opportunities.
- Why this job: Be part of a collaborative team with clear career progression and a focus on client success.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; a proactive mindset is essential.
The predicted salary is between 28800 - 48000 £ per year.
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with common client success metrics and reporting tools. Understanding how to track client health and satisfaction will not only help you in the role but also impress us during your discussions.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved client issues in the past. We value proactive problem solvers who can demonstrate their ability to maintain strong client relationships.
✨Tip Number 3
Research our company culture and values, and think about how your personal values align with ours. During interviews, we appreciate candidates who can articulate why they want to be part of our team and contribute to our mission.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights from those who have been in the role can provide you with valuable information that can set you apart in the application process.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Client Success Associate. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in client-facing roles, such as Customer Success or Account Management. Use specific examples to demonstrate how you've successfully supported clients and resolved their challenges.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients in the past.
Express Your Proactive Mindset: Convey your proactive approach to client success in your application. Share instances where you identified areas for improvement or took initiative to enhance client satisfaction, showcasing your solution-oriented attitude.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous experience in client-facing roles. Discuss specific examples where you successfully managed client relationships, resolved issues, or contributed to client satisfaction.
✨Demonstrate Communication Skills
Since excellent communication is key for a Client Success Associate, prepare to showcase your interpersonal skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle difficult conversations with clients.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM tools, be sure to mention it during the interview. If not, take some time to learn about popular platforms and how they can enhance client management. This shows your proactive mindset and willingness to learn.
✨Prepare Questions About Client Success Strategies
Come prepared with insightful questions about the company's approach to client success. This demonstrates your genuine interest in helping clients succeed and your understanding of the role's importance within the organisation.
