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For Companies At a Glance
- Tasks: Manage and enhance IT infrastructure, ensuring secure network and cloud resources.
- Company: Join the Institution of Civil Engineers, a global leader in engineering excellence with over 200 years of history.
- Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a mission-driven organisation focused on sustainable infrastructure and innovation in technology.
- Qualifications: Degree in IT or related field; certifications in Microsoft Azure, ITIL, and networking required.
- Other info: This role is primarily onsite with some remote work flexibility.
The predicted salary is between 43200 - 72000 £ per year.
The Institution of Civil Engineers (ICE) is a 97,000-strong global membership organisation with over two hundred years of history. It is a centre of engineering excellence, qualifying engineers and helping them maintain lifelong competence, assuring society that the infrastructure they create is safe, dependable and well designed. Its network of experts offers trusted, impartial advice to politicians and decision makers on how to build and adapt infrastructure to create a more sustainable world.
We are committed to innovation and continuous improvement in technology to support the evolving needs of our business. As we continue to grow and enhance our operations, we are seeking a highly skilled and motivated Network and Infrastructure Manager to join our team in Westminster.
The Role:
The Network and Infrastructure Manager will be responsible for configuring, maintaining, securing and developing the IT infrastructure to ensure the continued provision of secure network, cloud and remote resources across the ICE Group. This role is essential to supporting multiple business models, ensuring infrastructure stability and enhancing service delivery to internal users across the ICE Group, TTL (commercial activities), OGGS (events) and Ben-Fund (charity).
You will lead the management of the MIS ServiceDesk, oversee the lifecycle of IT incidents and ensure effective technical support across 1st, 2nd and 3rd line. The role demands a hands-on approach with advanced knowledge in networking, cloud computing and cybersecurity. This role is predominantly onsite with some flexibility to work from home.
Responsibilities:
- IT Infrastructure Management: Oversee the operation of key IT components including Microsoft Teams Telephony, hybrid server environments, networking, cloud platforms and O365 ecosystem. Ensure MIS Service Desk SLAs are consistently achieved.
- Network and System Security: Design, implement and maintain secure access to internal and cloud-based systems. Manage hybrid cloud security solutions, Identity and Access Management (IAM), Multi-Factor Authentication (MFA) and access control policies. Monitor and mitigate security risks, responding to security alerts to protect infrastructure and data.
- Technology Leadership & Research: Stay current with emerging technologies and best practices in hybrid cloud environments, threat detection and cybersecurity. Provide technical leadership on system upgrades, infrastructure improvements and new technologies.
- Disaster Recovery & Data Protection: Implement robust backup and disaster recovery solutions, ensuring business continuity during critical failures. Lead the management of infrastructure stability and development, ensuring scalability and reliability.
- Team Leadership & Development: Lead and mentor a team of technical engineers, balancing workloads and ensuring knowledge transfer. Provide guidance to the ICT team and participate in cross-departmental projects to enhance IT service delivery.
- Crisis Management & Incident Resolution: Lead complex technical incident resolution and manage disaster recovery processes. Collaborate with external vendors and service providers for critical system support.
Skills and Experience:
- Significant experience managing a technical engineering support team and handling IT infrastructure operations in a medium-to-large organisation.
- Advanced knowledge of Microsoft Azure, VMware Virtual Infrastructure, Office 365, network security and cloud-based systems.
- Extensive experience in managing hybrid cloud environments, networking protocols, firewall management, VPN technologies and cybersecurity platforms.
- Proven track record in leading IT infrastructure projects, managing ITIL-based service desk systems and applying data protection and disaster recovery strategies.
- Experience in handling large-scale systems implementations, with hands-on knowledge of Data Centre operations, Microsoft Server configurations and cloud backup solutions.
Technical Qualifications:
- Educated to Degree level or equivalent in IT-related fields.
- Microsoft Associate Certification or higher (e.g., CCNA, VCP, MS Azure Security/Solutions Architect).
- ITIL and/or IT Service Management qualifications are required.
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
Contact Detail:
Institution of Civil Engineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network and Infrastructure Manager
✨Tip Number 1
Familiarise yourself with the latest trends in network security and cloud computing. Being able to discuss recent advancements or challenges in these areas during your interview will demonstrate your passion and expertise.
✨Tip Number 2
Prepare to showcase your experience with ITIL-based service desk systems. Be ready to provide examples of how you've successfully managed incidents and improved service delivery in previous roles.
✨Tip Number 3
Highlight your leadership skills by discussing how you've mentored teams in the past. Share specific instances where you balanced workloads and facilitated knowledge transfer among team members.
✨Tip Number 4
Research the ICE Group's current projects and initiatives. Understanding their goals and challenges will allow you to tailor your responses and show how your skills can directly contribute to their success.
We think you need these skills to ace Network and Infrastructure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing IT infrastructure and technical support teams. Emphasise your knowledge of Microsoft Azure, VMware, and cybersecurity, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the responsibilities outlined in the job description. Mention specific projects or achievements that demonstrate your expertise in network and infrastructure management.
Showcase Leadership Skills: Since the role involves team leadership, provide examples of how you have successfully led and mentored technical teams in the past. Highlight your ability to balance workloads and ensure knowledge transfer among team members.
Highlight Continuous Learning: Mention any recent training, certifications, or courses you have completed related to ITIL, cloud technologies, or cybersecurity. This shows your commitment to staying current with industry trends and best practices.
How to prepare for a job interview at Institution of Civil Engineers
✨Showcase Your Technical Expertise
Be prepared to discuss your advanced knowledge in networking, cloud computing, and cybersecurity. Highlight specific projects or experiences where you successfully managed IT infrastructure operations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Organisation's Mission
Familiarise yourself with the Institution of Civil Engineers and its commitment to innovation and sustainability. Being able to articulate how your skills align with their mission will show that you are not just a fit for the role, but also for the organisation's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your crisis management and incident resolution skills. Prepare examples of past incidents you've managed, focusing on your problem-solving approach and the outcomes. This will help illustrate your hands-on experience and leadership capabilities.
✨Demonstrate Leadership and Team Development Skills
As a Network and Infrastructure Manager, you'll be leading a team. Be ready to discuss your experience in mentoring and balancing workloads within a technical team. Share examples of how you've fostered knowledge transfer and collaboration in previous roles.
