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For Companies At a Glance
- Tasks: Process pet insurance claims and handle customer correspondence.
- Company: Join Pinnacle Pet UK, a leader in pet insurance dedicated to happy pets and their owners.
- Benefits: Enjoy a supportive culture, opportunities for growth, and the chance to work with pets daily.
- Why this job: Be part of a mission-driven team that values performance, exploration, and sustainability.
- Qualifications: GCSEs in Maths and English required; customer service experience preferred.
- Other info: Flexible working environment with a focus on collaboration and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Our Mission
Happy, healthy pets make for happy, healthy people. We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition. Our first big partnerships with Sainsbury and Argos went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity, and financial services sectors. We’ve developed new capabilities, new platforms, and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market-leading products, innovative new services, simplicity, and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged, and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse, and innovative and truly be the best version of themselves supporting what we do best – pets.
Job Summary:
The role includes processing pet insurance claims primarily for veterinary treatment fees. Checking invoices and medical records and making decisions in line with the policy terms & conditions. This role will also include handling incoming correspondence, inbound and outbound telephone calls, and emails with customers and veterinary practices.
Key Responsibilities
- Processing new and continuing claims and dealing with all correspondence
- Answering all calls promptly in an enthusiastic, courteous, and efficient manner
- Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisors or the Management team
- Applying detailed, up-to-date knowledge of products and procedures
- Promoting a positive image of Pinnacle Pet Group and client companies
- Inputting all data and completing all related paperwork accurately
- Identifying any risks to the department or business and reporting any findings to your Team Leader or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised.
Successful Candidates Will Have
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Excellent attention to detail
- PC literate
- Finance or Insurance industry experience, ideally claims background
- Experience of working in a regulated environment
- Veterinary Knowledge
Essential
- Previous decision-making experience
- Previous customer service experience
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Proven letter writing skills
- Excellent attention to detail
- PC literate
Desirable
- Finance or Insurance industry experience, ideally claims background
- Experience of working in a regulated environment
- Veterinary Knowledge
Required Qualifications:
- Essential: GCSE passes A-C or equivalent, including Maths and English
- Desirable: A Levels, or equivalent, in Maths and English
- Microsoft Word and Excel (basic level)
Claims Handler employer: Myonex
Contact Detail:
Myonex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the pet insurance industry, especially the specific policies and procedures of EveryPaw. Understanding their products will help you answer questions confidently during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or claims handling during your conversations. Be ready to share specific examples of how you've resolved customer queries effectively.
✨Tip Number 3
Demonstrate your passion for pets and the importance of their health. This can set you apart as a candidate who truly aligns with the company's mission and values.
✨Tip Number 4
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you assess if it's the right fit for you.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Claims Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in customer service, claims handling, or the finance/insurance industry. Use specific examples to demonstrate your ability to meet targets and work under pressure.
Showcase Communication Skills: Since the role involves a lot of communication, make sure to showcase your excellent telephone manner and written communication skills. Consider including a brief example of how you've effectively resolved customer queries in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Myonex
✨Know Your Stuff
Make sure you have a solid understanding of pet insurance and the claims process. Familiarise yourself with common terms and conditions, as well as any recent changes in the industry. This will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous customer service experience. Share specific examples of how you've resolved issues or gone above and beyond for customers in the past.
✨Demonstrate Attention to Detail
As a Claims Handler, accuracy is key. Be ready to explain how you ensure precision in your work, whether it's through double-checking invoices or maintaining organised records. Highlight any relevant experiences where attention to detail made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you determine if the company aligns with your values and career goals.
