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For Companies At a Glance
- Tasks: Process pet insurance claims and handle customer correspondence.
- Company: Join Pinnacle Pet UK, a leader in pet insurance dedicated to happy pets and their owners.
- Benefits: Enjoy a supportive culture, opportunities for growth, and the chance to work with pets.
- Why this job: Be part of a mission-driven team that values performance, exploration, and sustainability.
- Qualifications: GCSEs in Maths and English required; customer service experience preferred.
- Other info: Flexible working environment with a focus on collaboration and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Our Mission
Happy, healthy pets make for happy, healthy people. We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition. Our first big partnerships with Sainsbury and Argos went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity, and financial services sectors. We’ve developed new capabilities, new platforms, and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market-leading products, innovative new services, simplicity, and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged, and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse, and innovative and truly be the best version of themselves supporting what we do best – pets.
Job Summary:
The role includes processing pet insurance claims primarily for veterinary treatment fees. Checking invoices and medical records and making decisions in line with the policy terms & conditions. This role will also include handling incoming correspondence, inbound and outbound telephone calls, and emails with customers and veterinary practices.
Key Responsibilities
- Processing new and continuing claims and dealing with all correspondence
- Answering all calls promptly in an enthusiastic, courteous, and efficient manner
- Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisors or the Management team
- Applying detailed, up-to-date knowledge of products and procedures
- Promoting a positive image of Pinnacle Pet Group and client companies
- Inputting all data and completing all related paperwork accurately
- Identifying any risks to the department or business and reporting any findings to your Team Leader or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised.
Successful Candidates Will Have
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Excellent attention to detail
- PC literate
- Finance or Insurance industry experience, ideally claims background
- Experience of working in a regulated environment
- Veterinary Knowledge
Essential
- Previous decision-making experience
- Previous customer service experience
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Proven letter writing skills
- Excellent attention to detail
- PC literate
Desirable
- Finance or Insurance industry experience, ideally claims background
- Experience of working in a regulated environment
- Veterinary Knowledge
Required Qualifications:
- Essential: GCSE passes A-C or equivalent, including Maths and English
- Desirable: A Levels, or equivalent, in Maths and English; Microsoft Word and Excel (basic level)
Contact Detail:
Myonex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the pet insurance industry, especially the specific products and services offered by EveryPaw. Understanding their unique selling points will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves interacting with clients and veterinary practices. Practising active listening and effective communication can set you apart from other candidates.
✨Tip Number 3
Showcase any relevant experience in handling claims or working in a regulated environment. Be prepared to discuss specific examples of how you've successfully managed claims or resolved customer issues in the past.
✨Tip Number 4
Demonstrate your passion for pets and the importance of their well-being. Sharing personal stories or experiences related to pets can help convey your enthusiasm and alignment with the company's mission during the interview.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, claims handling, or the finance/insurance industry. Use specific examples to demonstrate your skills and achievements that align with the role.
Showcase Your Communication Skills: Since the role requires excellent communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or colleagues in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that connects your passion for pets with the company's mission. Mention how your values align with those of Pinnacle Pet Group and express your enthusiasm for contributing to their goal of supporting pet parents.
How to prepare for a job interview at Myonex
✨Know Your Stuff
Make sure you have a solid understanding of pet insurance and the claims process. Familiarise yourself with common terms and conditions, as well as any recent changes in policies. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous customer service experience. Share specific examples of how you've resolved issues or gone above and beyond for customers. This will demonstrate your ability to maintain a positive image of the company.
✨Demonstrate Attention to Detail
As a Claims Handler, accuracy is key. Be ready to talk about how you ensure precision in your work, whether it's checking invoices or completing paperwork. You might even want to mention any tools or methods you use to stay organised and detail-oriented.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, such as dealing with an upset customer or making a tough decision regarding a claim. Practising these scenarios can help you articulate your thought process clearly.
