Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily export trailers and ensure timely updates on collections and deliveries.
- Company: Join a global leader in freight forwarding and logistics with 354 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and a full-time schedule.
- Why this job: Be part of a dynamic team, enhance your logistics skills, and make an impact in global operations.
- Qualifications: Must understand road freight logistics and be proficient in Microsoft Office; excellent communication is key.
- Other info: Work hours are Mon-Fri from 3pm to 12am with a 60-minute break.
The predicted salary is between 19500 - 27300 £ per year.
Our client is a well-established global service provider to the Freight forwarding, express and international parcels, warehousing and logistics industry. The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe. We are now looking for a Road Freight Customer Service Executive based out of Trafford Park, full time permanent role working Mon- Fri 3pm – 12pm Main Duties and Responsibilities: * Manifest daily export trailers and send related pre-advices * Update collection and delivery status in a timely manner * Responsible for web bookings * Monitor, chase and process all POD’s ensuring timely updating of internal system. * Log and report outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window * Contact hauliers to provide quotations for special collections/deliveries * Monitor and deal with transport queries by liaising with other depots * Checking that collections are clear and populating the planning sheet * Responsible for creation and issuing of run sheets detailing all collections and deliveries * Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments * Customer Service – dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email, ensuring satisfactory and timely resolution * Data entry with attention to detail * Transport planning for same day collections * Adding accruals * Creating movements for subcontractors * Key skills & attributes: * You will have a good understanding of Road / Trailer freight / Transport logistics * Proficiency in Microsoft Excel, Word & Outlook * Highly organised and a team player * Deadline focused * Flexible, adaptable and quick to learn * Ability to work on own initiative * Excellent communication skills * Fluent English, both written and spoken is essential Package and Benefits * Hours – Mon – Fri 3pm – 12pm-with a 60-minute break – * Full time * Salary – £24,500 per annum * Bonus scheme * Pension
Road Freight Operations Clerk employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Freight Operations Clerk
✨Tip Number 1
Familiarize yourself with the specific logistics and freight forwarding terminology. Understanding terms like POD (Proof of Delivery) and manifesting will help you communicate effectively during the interview.
✨Tip Number 2
Highlight your experience with Microsoft Excel, as proficiency in this tool is crucial for data entry and reporting tasks. Be prepared to discuss how you've used Excel in previous roles.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've resolved queries or issues in past positions. This will show that you can handle the customer-facing aspects of the role effectively.
✨Tip Number 4
Research the company’s operations and their global presence. Being knowledgeable about their services and locations will impress the interviewers and show your genuine interest in the position.
We think you need these skills to ace Road Freight Operations Clerk
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Road Freight Operations Clerk position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in road freight, transport logistics, and customer service. Use specific examples that demonstrate your proficiency in Microsoft Excel, Word, and Outlook.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the logistics industry and your ability to handle customer queries effectively. Mention your organizational skills and adaptability, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Freight Personnel
✨Show Your Knowledge of Freight Logistics
Make sure to demonstrate your understanding of road and trailer freight logistics during the interview. Discuss any relevant experience you have in this area, as it will show that you are well-prepared for the role.
✨Highlight Your Customer Service Skills
Since the position involves dealing with customer queries, be ready to share examples of how you've successfully handled customer service situations in the past. This will illustrate your ability to resolve issues effectively.
✨Emphasize Attention to Detail
Given the importance of data entry and accuracy in this role, be prepared to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to maintain high standards.
✨Demonstrate Flexibility and Adaptability
The job requires someone who is flexible and quick to learn. Share experiences where you've had to adapt to changing circumstances or learn new processes quickly, showcasing your ability to thrive in a dynamic environment.
