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- Tasks: Provide first-line IT support and troubleshoot issues for users.
- Company: Join a leading IT Managed Service Provider in Edinburgh.
- Benefits: Gain hands-on experience and develop your IT skills in a supportive environment.
- Why this job: Perfect for those looking to kickstart their IT career with a dynamic team.
- Qualifications: Solid foundation in IT support and customer service experience required.
- Other info: Onsite role in Edinburgh city centre, 5 days a week.
The predicted salary is between 30000 - 42000 £ per year.
Net Talent have partnered with a well-known IT Managed Service Provider in Edinburgh who are looking for 1st Line Support Engineers to join their growing team. This is a great opportunity for someone who has a solid foundation in IT support, some commercial experience in a customer facing IT support role, who is looking to further develop and progress their career.
You will be responsible for providing front line support, giving excellent customer service and working closely with internal teams to ensure smooth running of operations and customer satisfaction.
- Provide first-line technical support for users experiencing issues with Windows, Microsoft 365, and Server environments.
- Troubleshoot and resolve hardware and software problems efficiently and effectively.
- Monitor and maintain IT systems, including regular updates and patches.
- Document and track support requests in the ticketing system, ensuring timely follow-up and resolution.
- Assist in the onboarding of new users by setting up hardware and software and conducting basic training on company systems.
- Experience providing technical support in an infrastructure environment.
- Strong knowledge and hands-on experience with Windows operating systems, Microsoft 365, and Server management.
Please note, due to the nature of the job, this is an onsite role, 5 days a week in Edinburgh city centre office and must have a clean driver's license.
IT Support Analyst employer: Net Talent
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills can really set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises excellent support. Think of examples from your past experiences where you successfully resolved issues for users and how you maintained a positive attitude throughout.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to walk through how you would approach common IT issues, as demonstrating your problem-solving skills will be crucial in the interview.
✨Tip Number 4
Since this is an onsite role, make sure to highlight your availability and willingness to work in the Edinburgh city centre office. Showing enthusiasm for the location and the team can help convey your commitment to the position.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows, Microsoft 365, and server environments. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within the field. Mention your experience in customer-facing roles and how you can contribute to the company's success.
Highlight Technical Skills: In your application, emphasise your technical skills related to hardware and software troubleshooting. Include any certifications or training that are relevant to the role, as this will strengthen your application.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Net Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, Microsoft 365, and server environments. Highlight specific examples of how you've troubleshot and resolved issues in the past, as this will demonstrate your hands-on knowledge.
✨Emphasise Customer Service
Since the role involves front line support, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with users and resolved their issues while maintaining a positive attitude.
✨Familiarise Yourself with the Company
Research the IT Managed Service Provider and understand their services and values. This will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to explain how you would handle specific technical issues or customer interactions.
