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For Companies At a Glance
- Tasks: Lead IT incident communication and ensure service delivery meets business needs.
- Company: Join a global insurance firm focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive day rate, hybrid work options, and opportunities for professional growth.
- Why this job: Be at the forefront of IT service management, making a real impact in a dynamic environment.
- Qualifications: Experience in ITSM roles with strong stakeholder management skills; ITIL 4 certification preferred.
- Other info: This role offers a chance to shape IT processes and enhance service efficiency.
The predicted salary is between 67200 - 94080 £ per year.
Day Rate: £280 per day (outside IR35)
Work Pattern: Barbican - Hybrid.
You'll be responsible for the overall delivery of IT Incident Communication within a global insurance firm. Gravitas and stakeholder management will be key to ensuring your newly created role adds huge value to their journey. Ideally, you'll come from an ITSM background with expertise in a customer-facing role.
Role Responsibilities
- Oversee the delivery of IT services, ensuring they meet business requirements and SLAs.
- Ensure efficient resolution of incidents and root cause analysis to prevent recurrence.
- Act as the primary point of contact for senior stakeholders, ensuring alignment between IT and business needs.
- Manage third-party suppliers to ensure service quality and value for money.
- Identify and implement process improvements to enhance service efficiency and effectiveness.
- Track KPIs, generate reports, and lead service review meetings.
- Support the introduction of new services and ensure minimal disruption to operations.
Key Skills and Experience
- Proven experience as an MIM or SDM, preferably in financial services or technology.
- ITIL 4 certification preferred with a customer-first mentality.
- Ability to engage with senior leadership and technical teams.
- Strong analytical skills and a proactive approach to issue resolution.
Interested in landing a new ITSM role? Do get in touch.
IT Incident and Communications Manager employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Incident and Communications Manager
✨Tip Number 1
Familiarise yourself with ITIL 4 principles and best practices, as this will be crucial in demonstrating your expertise during interviews. Consider discussing specific examples of how you've applied these principles in previous roles to enhance service delivery.
✨Tip Number 2
Prepare to showcase your stakeholder management skills by thinking of instances where you've successfully engaged with senior leadership. Highlight your ability to align IT services with business needs, as this is a key aspect of the role.
✨Tip Number 3
Brush up on your analytical skills and be ready to discuss how you've used data to track KPIs and improve service efficiency. Having concrete examples of process improvements you've implemented will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the ITSM field, especially those who have experience in the insurance sector. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace IT Incident and Communications Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Incident Management and Communications. Emphasise your ITSM background and any customer-facing roles you've held, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed incidents and communicated with stakeholders in the past.
Highlight Key Skills: In your application, clearly outline your key skills such as stakeholder management, analytical abilities, and process improvement. Relate these skills to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at La Fosse
✨Showcase Your ITSM Expertise
Make sure to highlight your experience in IT Service Management during the interview. Discuss specific examples where you've successfully managed incidents and improved service delivery, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss how you've effectively engaged with senior stakeholders in previous roles. Share instances where you aligned IT services with business needs, as this will show your understanding of the importance of communication and relationship-building in this position.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Practice articulating your thought process and the steps you would take to resolve issues, as this will showcase your analytical skills and proactive approach.
✨Highlight Process Improvement Initiatives
Discuss any past experiences where you've identified and implemented process improvements. Be specific about the changes you made, the impact they had on service efficiency, and how you tracked KPIs to measure success, as this aligns with the role's focus on enhancing service effectiveness.
