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- Tasks: Join our team as a Customer Services Coordinator, assisting customers and managing orders.
- Company: Work with a leading multinational company based in Wigan, known for its dynamic environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a supportive culture where your language skills and problem-solving abilities shine.
- Qualifications: Fluent in German and English, with previous customer service experience preferred.
- Other info: Applicants must hold a full UK work permit; we value quick thinkers and proactive individuals.
The predicted salary is between 24000 - 30000 £ per year.
Our client, an established multinational based in Wigan, is looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader, the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.
Some of your core responsibilities will involve:
- Delivering a high standard of service to all aspects of the Business.
- Assisting in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, and identifying appropriate shipping methods and rates.
- Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders.
- Handling and resolving customer complaints/enquiries in a timely and accurate manner.
- Timely delivery of solutions which match the customer’s needs and meet their objectives.
- Managing and resolving conflict when we are unable to meet the Customers' expectations, with a minimum amount of input from Line Managers and Sales Managers.
Within the role you will be expected to:
- Be fluent in German and English, both spoken and written.
- Be confident to address difficult situations using the telephone as a first method of communication to the customer.
- Be able and prepared to make decisions within the scope of the role.
- Make quick thinking decisions and be adaptable to different situations arising and identify issues which could potentially become problematic.
- Oversee Customer’s projects from initial receipt of order, planning, manufacturing, shipping, and final delivery to destination.
- Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.
- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.
You will ideally have previous commercial/office experience where you have worked on a B2B level and in a professional environment with proven experience in dealing with customers. Knowledge of Microsoft Office is essential with the ability to learn new systems and databases.
Please note that we can only consider applicants who already hold a full UK work permit.
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Services - German
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to speak knowledgeably about how you can assist customers effectively.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview. Being able to demonstrate your problem-solving skills and how you handle difficult customer situations will set you apart.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities. Providing examples from past experiences can illustrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Export Customer Services - German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in a B2B environment. Emphasise your fluency in German and English, and any relevant skills such as conflict resolution and order management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult situations. Mention specific examples from your past experiences that demonstrate your problem-solving skills and adaptability.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any other systems you are familiar with. This is crucial as the role requires the ability to learn new systems quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in German, so practice speaking clearly and confidently.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer complaints or enquiries. Be ready to discuss how you resolved conflicts and met customer expectations, as this will show your problem-solving skills and adaptability.
✨Familiarise Yourself with the Company
Research the company’s services and values before the interview. Understanding their business model and how they operate will help you tailor your responses and demonstrate your genuine interest in the role.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks simultaneously. Prepare to discuss how you prioritise your workload and stay organised, especially in high-pressure situations. Providing specific examples will strengthen your case.
