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- Tasks: Lead a team to drive sales and deliver exceptional customer service at the Beauty Works counter.
- Company: Join Beauty Works, a global leader in luxury hair solutions with a strong market presence.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and training in the beauty industry.
- Why this job: Be part of a vibrant team that values creativity, customer engagement, and brand loyalty.
- Qualifications: Retail leadership experience, excellent communication skills, and a passion for beauty are essential.
- Other info: Must be well-groomed and able to adapt to fast-paced retail trends.
The predicted salary is between 28800 - 43200 £ per year.
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.
The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving a key result or group of aligned results and delivering consistent service. The Supervisor drives the sales of products and service with the focus of developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are always maintained to the highest level and that professionalism, honesty, customer and brand enthusiasm with personal presentation are maintained at all times.
Role Outline & Responsibilities:
- Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these, managing the day-to-day activity of the team and monitoring staff productivity and performance.
- Provide encouragement to team members, including communication of team goals and identify areas for opportunities.
- Develop strategies to promote team member engagement and performance goals.
- Ensure the visual and commercial presentation of the retail concession is always maintained to the highest standard and aligned to the marketing vision.
- Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
- Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management.
- Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities.
- Attend all regional and company-wide training, conferences and conference calls.
- Ensure full compliance regarding till operation, refunds, and cash control, complying with host store regulations and rules.
- Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures.
Key Skills:
- Retail experience in a leadership role.
- Customer centric and relentless about exceeding expectations.
- Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company.
- Demonstrate ownership and accountability.
- Resilience and dynamic to the nature of changing trends, market and business needs.
- Entrepreneurial mindset and enthusiastic about their career.
- Highly presentable and well-groomed to ensure a professional appearance.
- Ability to work on own initiative as well as part of a team.
- Supporting with on-boarding of future team members.
- Strong verbal, written and interpersonal skills.
- Ability to solve problems and make decisions.
- Team player who is resourceful and comfortable within a sale targeted environment.
- Strong organisational skills with the ability to work in a fast-paced busy environment.
Requirements:
- Excel proficient.
- Experience in Premium Retail/Beauty Halls.
- Customer Service experience.
- Ability to travel when required.
Contact Detail:
Beauty Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Works Concession Supervisor
✨Tip Number 1
Familiarise yourself with Beauty Works' product range and brand ethos. Understanding their luxury hair solutions and how they stand out in the market will help you engage effectively with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you drove sales or improved team performance, as this aligns directly with the responsibilities of the Concession Supervisor role.
✨Tip Number 3
Network within the beauty industry to gain insights and connections that could benefit your application. Attend beauty events or workshops to meet professionals who may provide valuable information about the company culture and expectations at Beauty Works.
✨Tip Number 4
Prepare to discuss how you would maintain high standards of customer service and visual merchandising. Think about strategies you could implement to enhance brand awareness and customer loyalty, as these are key aspects of the role you're applying for.
We think you need these skills to ace Beauty Works Concession Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and leadership experience. Emphasise any previous roles where you drove sales or managed a team, as these are key aspects of the Beauty Works Concession Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of luxury hair solutions. Mention specific examples of how you've exceeded sales targets or improved team performance in past roles.
Showcase Customer-Centric Skills: Demonstrate your customer service skills by providing examples of how you've gone above and beyond to meet customer needs. This is crucial for a role focused on brand loyalty and customer engagement.
Highlight Your Leadership Experience: Discuss your experience in leading teams, including how you motivated team members and achieved goals together. This will show that you have the necessary skills to drive the day-to-day running of the Beauty Works counter.
How to prepare for a job interview at Beauty Works
✨Showcase Your Leadership Skills
As a Concession Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, driven sales, or improved performance. Highlight your communication skills and how you encourage team engagement.
✨Understand the Brand and Products
Familiarise yourself with Beauty Works' products and brand ethos before the interview. Be ready to discuss how you can promote their luxury hair solutions and drive brand loyalty. Showing genuine enthusiasm for the products will set you apart from other candidates.
✨Prepare for Customer-Centric Scenarios
Expect questions about customer service and how you handle challenging situations. Think of specific instances where you've exceeded customer expectations or resolved conflicts. This will demonstrate your commitment to maintaining high standards of customer service.
✨Dress to Impress
Given the beauty industry focus, your appearance matters. Dress professionally and ensure you reflect the brand's image. This not only shows your understanding of the role but also your commitment to maintaining a professional presentation at all times.
