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For Companies At a Glance
- Tasks: Build and nurture relationships with top global retailers while transforming their CRM strategies.
- Company: Join a leading AI MarTech SaaS founded by tech giants, with 15 global offices and over 1500 employees.
- Benefits: Enjoy a secure position in a successful public company with opportunities for growth and development.
- Why this job: Be part of an innovative team that shapes the future of retail CRM and makes a real impact.
- Qualifications: Experience in customer success or agency roles focused on CRM, with a background in retail or eCommerce.
- Other info: Lead a talented professional services team and drive account growth in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
This is a fantastic opportunity to build relationships with some of the world's largest retailers and transform their CRM strategy while working for a hugely successful AI MarTech SaaS.
The Company
- Founded by some of the biggest names in technology
- 15 global offices
- Over 1500 employees
- Highly successful and secure public company
The Role
- Own and grow client relationships with some of the biggest eCommerce/retailers in the world
- Plan and deliver CRM strategy and customer journey mapping
- Oversee a professional services team including - CRM Managers, Campaign Managers and ESP professionals
Requirements
- Customer success or agency experience focused on CRM / ESP / CDP
- Retail / eCommerce client experience
- Commerciality - grow accounts and secure repeat business
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director at AI CRM MarTech SaaS
✨Tip Number 1
Familiarise yourself with the latest trends in AI and MarTech, especially as they relate to CRM strategies. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the retail and eCommerce sectors. Attend industry events or webinars where you can connect with potential colleagues or clients, showcasing your expertise and interest in customer success.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight any measurable outcomes that resulted from your strategies, as this will resonate well with the hiring team.
✨Tip Number 4
Research the company’s existing clients and their CRM strategies. Understanding their current landscape will allow you to propose tailored solutions and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Success Director at AI CRM MarTech SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, CRM, and eCommerce. Use specific examples that demonstrate your ability to grow client relationships and deliver successful strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with their needs, particularly your experience with CRM strategies and managing professional services teams.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention how you successfully increased client retention rates or grew accounts, as this will resonate well with the company's focus on commerciality.
Research the Company: Familiarise yourself with the company's products and services. Understanding their position in the AI MarTech space will help you articulate how you can contribute to their success during the application process.
How to prepare for a job interview at Grey Matter Recruitment
✨Research the Company and Its Clients
Before the interview, take some time to understand the company's position in the AI MarTech space and its key clients. Familiarise yourself with their CRM strategies and how they impact retail and eCommerce. This will show your genuine interest and help you tailor your responses.
✨Demonstrate Your Customer Success Experience
Be prepared to discuss your previous roles in customer success, particularly any experience related to CRM, ESP, or CDP. Highlight specific examples where you've successfully grown client relationships or improved customer journeys, as this aligns directly with the role's requirements.
✨Showcase Your Commercial Acumen
Since the role involves growing accounts and securing repeat business, be ready to discuss your approach to commercial strategy. Share examples of how you've identified opportunities for upselling or cross-selling in past roles, and how you measured success.
✨Prepare Questions for the Interviewers
Having insightful questions ready can set you apart from other candidates. Ask about the company's vision for CRM transformation, the challenges they face in the retail sector, or how they measure the success of their customer success initiatives. This shows your proactive mindset and engagement.
