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- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join a respected savings institution in Buckinghamshire with a strong teamwork culture.
- Benefits: Enjoy a competitive salary, pension, health cash plan, and flexible working options after probation.
- Why this job: Be part of a supportive environment that values leadership and customer satisfaction.
- Qualifications: Experience in team management within financial services and a strong customer service background required.
- Other info: A full clean driving license is needed as the office is not easily accessible by public transport.
The predicted salary is between 28000 - 42000 £ per year.
Team Leader in Buckinghamshire near Gerrards Cross – office based with some flexibility for hybrid working after probation. Up to £35K.
We’re looking for a Team Leader to head up operations for a busy, front office team. Reporting to the Head of Savings, you will be responsible for leading and developing the Customer Services Team to ensure that customers receive a seamless and compliant service. You will have a positive approach to change, be a strong and dynamic team leader, and be committed to excellent customer service. Our client, a savings institution based in Buckinghamshire, is proud to have a culture based around teamwork.
Duties of the Team Leader:
- Lead and motivate a team of 5 while managing operational tasks, optimising resource and workforce planning, delegating effectively, and ensuring capacity aligns with business demands.
- Work with the Customer Services Quality Assurance Champion to deliver training based on feedback from quality assurance checking.
- Ensure any immediate complaints are handled effectively.
The successful individual will possess:
- Previous experience in a customer facing, team management/leadership role within a Bank or Building Society or in the wider financial services sector.
- Strong direct customer services background.
- Proven team leader experience (including work allocation and people and performance management, including the appraisal process).
- Evidence of an ability to manage day to day customer complaints effectively.
- Full clean driving license and car as the office is not easily accessible by public transport.
In return, you will receive a competitive salary and package which includes pension, buy back holiday scheme, staff recognition awards and gifts, BUPA health cash plan, and training and development opportunities.
If this role appeals to you and you have previous experience as a team leader in the financial services, then please do apply today and we will respond to you promptly.
Team Leader - Financial Services employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Financial Services
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in the financial services sector. Understanding current issues can help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the financial services industry, especially those in leadership roles. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past, particularly in customer service settings. Be ready to discuss specific situations where you improved team performance or resolved customer complaints effectively.
✨Tip Number 4
Research the company culture of the savings institution you're applying to. Tailor your approach to reflect their values, especially around teamwork and customer service, to show that you would be a great fit for their team.
We think you need these skills to ace Team Leader - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in team management and customer service within the financial services sector. Use specific examples that demonstrate your leadership skills and ability to handle customer complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to the team's success and align with the company's culture of teamwork.
Highlight Relevant Skills: In your application, emphasise skills such as operational task management, resource planning, and training delivery. These are crucial for the Team Leader role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in the financial services industry.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Emphasise Customer Service Experience
Given the role's focus on customer service, be ready to discuss your direct customer service experience. Highlight specific instances where you resolved complaints or improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios from your previous roles where you effectively managed difficult situations and what the outcomes were.
✨Understand the Company Culture
Research the company's values and culture, especially their emphasis on teamwork. Be prepared to discuss how you align with these values and how you can contribute to fostering a collaborative environment.
