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- Tasks: Diagnose and repair earthmoving equipment, ensuring top-notch service delivery.
- Company: Join XCMG UK, a leading global construction machinery manufacturer with a vibrant team.
- Benefits: Enjoy a competitive salary, company vehicle, and opportunities for career growth.
- Why this job: Be part of a dynamic team where your ideas matter and customer satisfaction is key.
- Qualifications: Experience in servicing construction machinery and strong technical knowledge required.
- Other info: Willingness to travel for site support and training is essential.
The predicted salary is between 36000 - 60000 £ per year.
XCMG UK Sales and Services Limited is a subsidiary of XCMG Group, one of the world’s leading construction machinery manufacturers. Our brand-new, young, and international team is looking forward to your support. We are seeking a skilled and motivated Construction Service Engineer to support our aftersales and service operations.
The successful candidate will be responsible for diagnosing, repairing, and maintaining earthmoving equipment and attachments, both in the field and in our workshop. You will play a vital role in ensuring high standards of service delivery and customer satisfaction while contributing to continuous product improvement and technical support.
Key Responsibilities:- Diagnose faults and carry out safe, in-depth repairs of earthmoving machinery and components.
- Accurately identify required parts and communicate with customers and the service control team to ensure timely resolution.
- Liaise closely with the Service Manager and Aftersales Manager to report field faults for factory feedback and product improvement.
- Visit dealer/customer sites for breakdown response, diagnostics, and technical support.
- Participate in campaign and product improvement work as issued.
- Assist in PDIs (Pre-Delivery Inspections) and machine readiness in the depot when not assigned to field work.
- Deliver technical training to dealers and key accounts, including preparing PowerPoint training material and other instructional aids.
- Support the development and use of service repair reports for each job, and ensure information is recorded on the CRM system.
- Maintain communication on product performance and updates with the Service and Aftersales Managers.
- Collaborate with the service controller to ensure all machine movements and work are properly logged in the CRM system, including field repairs, PDIs, and workshop tasks.
- Promote and uphold Health & Safety practices across field and depot environments.
- Monitor depot equipment conditions, report tool damage or losses, and maintain a safe, clean, and organized work environment.
- Lead by example in work ethic, safety compliance, and team collaboration.
- Provide outstanding aftersales support, building and maintaining strong relationships with customers and dealers.
- Proven experience in servicing construction machinery or earthmoving equipment.
- Strong technical knowledge of hydraulic, electrical, and mechanical systems.
- Excellent fault-finding and diagnostic skills, both independently and as part of a team.
- Strong organisational and communication skills, with a customer-focused mindset.
- Ability to prepare and deliver technical training using structured materials.
- Competency in using CRM and Microsoft Office software.
- Willingness to travel for site support and product training (including occasional training abroad, e.g., Germany).
- Full UK driving licence.
We offer a competitive salary with a commission structure, a company vehicle with fuel card, opportunities for career growth and professional development, and a supportive and dynamic work environment.
Contact Detail:
XCMG UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Service Engineer
✨Tip Number 1
Familiarise yourself with XCMG's products and services. Understanding their machinery and the specific technologies they use will give you an edge during interviews, as you'll be able to speak knowledgeably about their equipment and how you can contribute to their service operations.
✨Tip Number 2
Network with current employees or industry professionals who have experience in construction machinery. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Construction Service Engineer role.
✨Tip Number 3
Prepare to discuss your hands-on experience with earthmoving equipment during the interview. Be ready to share specific examples of past repairs or diagnostics you've performed, as this will demonstrate your technical skills and problem-solving abilities.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. As a Construction Service Engineer, you'll need to liaise with customers and team members, so demonstrating your ability to convey information clearly will be crucial.
We think you need these skills to ace Construction Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Construction Service Engineer position. Understand the key responsibilities and requirements, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in servicing construction machinery or earthmoving equipment in your CV. Emphasise your technical knowledge of hydraulic, electrical, and mechanical systems, as well as any diagnostic skills that align with the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to deliver outstanding aftersales support and your commitment to health and safety practices.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at XCMG UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with hydraulic, electrical, and mechanical systems during the interview. Be prepared to discuss specific examples of how you've diagnosed and repaired construction machinery in the past.
✨Demonstrate Customer Focus
Since the role involves building relationships with customers and dealers, share instances where you've provided outstanding aftersales support. Emphasise your communication skills and how you ensure customer satisfaction.
✨Prepare for Technical Training Questions
As delivering technical training is part of the job, be ready to discuss how you would prepare and present training materials. Consider bringing a sample PowerPoint or outline to demonstrate your approach.
✨Emphasise Safety Practices
Health and safety are crucial in this role. Be prepared to talk about how you promote safety in your work environment and any relevant experiences where you upheld safety standards on-site.
