Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and service delivery in a 24/7 environment.
- Company: Join a dynamic team focused on delivering top-notch service to clients.
- Benefits: Earn £17.87 per hour with flexible rotating shifts.
- Why this job: Gain valuable experience in a fast-paced tech environment while making a real impact.
- Qualifications: Must hold Live SC Clearance and have experience as a 1st Line Service Desk Analyst.
- Other info: Immediate start available until 04/08/2025.
Milton Keynes - Onsite
ASAP Start - 04/08/2025
Inside of IR35
£17.87 per hour
My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers.
Responsibilities include:
- Incident investigation and resolution
- Request fulfilment
- Assisting problem investigations
- Identifying and generating support documentation
- Technical coaching
- Ensuring adherence to agreed standards and procedures
Key Skills and Experiences:
- Hold Live SC Clearance
- 1st Line Service Desk Analyst
If you are available and interested, please apply today!
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Service Desk Analyst
✨Tip Number 1
Make sure you highlight your experience in first line support during any conversations or interviews. Be ready to discuss specific incidents where you successfully resolved issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 2
Familiarise yourself with the tools and technologies commonly used in service desk environments. Being knowledgeable about ticketing systems and remote support tools can give you an edge over other candidates.
✨Tip Number 3
Since the role requires SC clearance, ensure that you have all necessary documentation ready to prove your eligibility. This can speed up the hiring process and show your preparedness for the position.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace SC Cleared Service Desk Analyst
Some tips for your application 🫡
Highlight Your Security Clearance: Make sure to prominently mention your live SC clearance in your CV and cover letter. This is a key requirement for the role, so it should be one of the first things the hiring team sees.
Tailor Your Experience: Focus on your experience as a First Line Analyst or in similar roles. Use specific examples that demonstrate your ability to handle incident investigations, request fulfilment, and technical support.
Showcase Technical Skills: List relevant technical skills that align with the job description. Mention any tools or software you are familiar with that are commonly used in service desk environments.
Professional Presentation: Ensure your CV and cover letter are well-structured and free from errors. A professional presentation reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Lorien
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst, especially in a security-cleared environment. Familiarise yourself with incident investigation, request fulfilment, and the importance of adhering to standards and procedures.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills and experiences relevant to first-line support. Highlight any specific tools or systems you've used, and be ready to explain how you've resolved issues in the past.
✨Demonstrate Communication Skills
As a Service Desk Analyst, communication is key. Practice explaining technical concepts in simple terms, as you'll need to assist customers who may not have a technical background. Be clear and concise in your responses during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully handled incidents or challenges, and be ready to walk the interviewer through your thought process.
