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- Tasks: Provide onsite IT support, troubleshoot issues, and ensure customer satisfaction.
- Company: Join a dynamic team in the Angel Lane area focused on innovative IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real impact daily while working with cutting-edge technology and diverse challenges.
- Qualifications: 5 years of onsite support experience; ITIL V3 certification preferred; strong communication skills.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in the Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents.
You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.
- Provide support that consistently meets or exceeds customer expectations.
- Determine and recommend which products or services best fit the customers' needs.
- Identify, analyse, and repair product failures.
- Order and replace parts as needed.
- Support and maintain user account information including rights, security, and systems groups.
- Receive and resolve issues from Tiers 1, 2, and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary.
- Provide troubleshooting and problem resolution support for all network devices.
- Coordinate with third-party vendors to resolve hardware and software problems, as required.
- Receive and resolve hardware or software related issues from Tiers 1, 2, and 3 when break-fix is necessary to solve an issue at location/onsite.
- Interface with hardware and software vendors for planning and problem resolution.
- Interface with manufacturers and third-party vendors for technical assistance.
- Execute the installation of PCs, peripherals, and LAN-based equipment.
- Assist with setting up security, file access, and other administrative procedures associated with moves.
- Move workstations, peripherals, and telecommunications equipment, as required.
- Document changes to inventory use and configuration.
Requirements:
- ITIL V3 Foundation Certification (recommended).
- Microsoft Operating System / Office Certification(s) will be an asset.
- Advanced MS Office 365 skills.
- Scripting, coding skill will be considered an advantage.
- Able to solve simple hardware issues.
- iOS, Android advanced user.
- Basic Networking skills.
- Knowledge of Active Directory, permissions.
- At least 5 years' experience in onsite support.
- An equivalent combination of education and related experience may also serve to meet these minimum requirements.
- Team player and analytical thinking.
- Open and positive personality and stability/stress tolerance.
- Customer oriented (service awareness).
- Good interpersonal and communication skills.
- Able to adapt in a fast-evolving technology environment and ability to learn.
- Able to assume day-to-day responsibilities generating specific deliverables.
- Relationship-builder, at ease with people and capable of quickly building trust.
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Office 365 and Active Directory. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss how you approached these challenges and the impact your solutions had on customer satisfaction.
✨Tip Number 3
Network with current or former employees of StudySmarter, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with third-party vendors and how you've coordinated with them in the past. This is crucial for the role, so having specific examples ready will demonstrate your capability to handle vendor relationships effectively.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Include specific examples of how you've resolved technical issues and supported users.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and your proactive approach to problem-solving. Mention your experience with customer service and how you meet the requirements listed in the job description.
Highlight Relevant Certifications: If you have ITIL V3 Foundation Certification or Microsoft Operating System/Office certifications, make sure to mention these prominently in your application. They are valuable assets that can set you apart from other candidates.
Showcase Soft Skills: The role requires good interpersonal and communication skills. In your application, provide examples of how you've successfully worked in teams, built relationships, and maintained a positive attitude under pressure.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Microsoft Operating Systems, Office 365, and any scripting or coding skills you possess. Demonstrating your ability to troubleshoot hardware and software issues will be crucial.
✨Emphasise Customer Service Experience
Since the role is customer-facing, share examples of how you've successfully resolved support requests in the past. Illustrate your commitment to exceeding customer expectations and your ability to communicate effectively with users at all levels.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified and resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical thinking and ability to work under pressure.
✨Familiarise Yourself with ITIL Practices
Even though ITIL V3 Foundation Certification is recommended, having a solid understanding of ITIL principles can set you apart. Be ready to explain how you’ve applied ITIL practices in your previous roles to improve service delivery and incident management.
