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- Tasks: Lead a new team managing Consumer Panels for water companies, ensuring effective processes and stakeholder relationships.
- Company: Join an independent advocacy body transforming water policy in England and Wales with empathy and expertise.
- Benefits: Enjoy a collaborative work culture, impactful projects, and the chance to make a real difference.
- Why this job: Be part of a pioneering team that drives change and amplifies consumer voices in the utilities sector.
- Qualifications: Experience in line management and consumer panels, plus a background in research insights is essential.
- Other info: Positions available in Birmingham or Cardiff, offering a unique opportunity to influence public interest.
The predicted salary is between 42000 - 84000 £ per year.
Our client is an independent utilities advocacy body in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for a Consumer Panels Lead to join the team in either Birmingham or Cardiff.
You’ll report to the Head of Department and lead a brand-new team focused on delivering and managing Consumer Panels – one for each water company. In this high-impact role, you will:
- Design and oversee the processes that make each panel effective and consistent
- Build relationships with key stakeholders, from regulators to industry leaders
- Translate consumer input into actionable outcomes that change policy and practice
- Ensure that accountability mechanisms are robust and that consumer voices drive measurable improvements
- Set the tone and culture for a pioneering team working in the public interest
The ideal candidate will have:
- Line management experience.
- Experience working with research agencies to deliver high-quality insights.
- Several years of experience looking after consumer panels.
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Panels Lead
✨Tip Number 1
Familiarise yourself with the current issues in the water industry and the role of consumer panels. Understanding the challenges faced by consumers and how advocacy can influence policy will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the utilities sector, especially those involved in consumer advocacy. Attend relevant events or webinars to connect with industry leaders and gain insights that could be beneficial for your application and future role.
✨Tip Number 3
Prepare to discuss your line management experience in detail. Think about specific examples where you've successfully led a team, particularly in settings that required collaboration and stakeholder engagement, as this will be crucial for the Consumer Panels Lead position.
✨Tip Number 4
Research the advocacy body’s previous initiatives and outcomes. Being able to reference their past work and articulate how you can contribute to their mission will show your genuine interest and alignment with their goals.
We think you need these skills to ace Consumer Panels Lead
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Consumer Panels Lead position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your line management experience and any previous work with consumer panels or research agencies. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Your Skills: Make sure to highlight skills that are crucial for the role, such as relationship building, translating consumer input into actionable outcomes, and ensuring accountability mechanisms. Use bullet points for clarity.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for consumer advocacy and public interest work. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Nicholson Glover
✨Understand the Role
Make sure you have a clear understanding of what the Consumer Panels Lead role entails. Familiarise yourself with the responsibilities, such as designing processes and building relationships with stakeholders. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss your line management experience and how it has prepared you for leading a new team. Highlight specific examples where you've successfully managed consumer panels or worked with research agencies to deliver insights.
✨Demonstrate Empathy and Advocacy
Since the organisation focuses on resolving water complaints with empathy, be ready to share examples of how you've advocated for consumers in the past. Show that you understand the importance of consumer voices in driving policy changes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current consumer panels and their goals. This shows your genuine interest in the role and helps you gauge how you can contribute to their mission effectively.
