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- Tasks: Manage AWS service delivery, ensuring customer satisfaction and operational excellence.
- Company: Amber Labs is a dynamic tech consultancy focused on collaboration and rapid learning.
- Benefits: Enjoy flexible work, competitive salary, private medical insurance, and 25 days annual leave.
- Why this job: Join a fast-growing start-up that values personal growth and encourages experimentation.
- Qualifications: Experience in service delivery management with strong AWS knowledge and ITIL processes.
- Other info: This is a 12-month fixed-term contract; SC clearance required.
The predicted salary is between 43200 - 72000 £ per year.
Technical Service Delivery Manager – AWS The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Role Summary: We are seeking an experienced Technical Service Delivery Manager with strong knowledge of AWS Cloud to manage the successful delivery of IT services, ensuring customer satisfaction, operational excellence, and continuous improvement. You will work closely with cross-functional teams including infrastructure, cloud operations, DevOps, and third-party vendors. Key Responsibilities: Own and manage end-to-end service delivery for AWS-based and hybrid cloud solutions. Ensure SLAs, KPIs, and OLAs are met across services and platforms. Act as the primary escalation point for all service issues related to AWS and cloud infrastructure. Collaborate with Cloud Architects, DevOps Engineers, and Security teams to ensure robust and compliant service operations. Drive incident, problem, and change management processes using ITIL best practices. Manage technical teams and third-party vendors to deliver high-quality, cost-effective services. Implement and maintain service improvement plans (SIPs). Provide detailed reporting on service performance, risks, and improvement opportunities. Support onboarding of new cloud-based services and ensure operational readiness. Contribute to governance boards and represent service operations in technical discussions. Required Skills and Experience: Proven experience as a Service Delivery Manager or similar role in a technical environment. Hands-on understanding of AWS services including EC2, S3, RDS, IAM, Lambda, CloudWatch, etc. Strong background in ITIL processes (Incident, Change, Problem, Configuration). Excellent stakeholder and vendor management skills. Strong understanding of service management tooling (e.g., ServiceNow, Jira). Experience managing hybrid environments (on-prem and cloud). Strong leadership, communication, and reporting skills. Ability to manage multiple priorities in a fast-paced environment. Desirable Qualifications: AWS Certified (e.g., AWS Certified Solutions Architect – Associate or Professional ). ITIL v4 Foundation or higher. Experience in Agile/DevOps environments. Knowledge of security frameworks and compliance (e.g., ISO27001, NIST, CIS). Benefits: Competitive salary and performance-based bonus structure. Join a rapidly expanding start-up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a 12 Month salary based FTC position, and all employees are required to hold current SC . Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type. What Happens Next? Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager - AWS
✨Tip Number 1
Familiarise yourself with AWS services, especially those mentioned in the job description like EC2, S3, and Lambda. Being able to discuss these services confidently during your interview will demonstrate your technical expertise and understanding of the role.
✨Tip Number 2
Brush up on ITIL processes, as they are crucial for this position. Be prepared to share examples of how you've successfully implemented incident, change, and problem management in previous roles, showcasing your ability to drive operational excellence.
✨Tip Number 3
Highlight your experience in managing cross-functional teams and third-party vendors. Prepare specific examples that illustrate your stakeholder management skills and how you’ve ensured service delivery meets SLAs and KPIs.
✨Tip Number 4
Show your enthusiasm for continuous improvement by discussing any service improvement plans (SIPs) you've developed or contributed to in the past. This will align well with Amber Labs' focus on delivering exceptional value and operational readiness.
We think you need these skills to ace Technical Service Delivery Manager - AWS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Delivery Manager, particularly in relation to AWS services. Include specific examples of how you've managed service delivery and met SLAs, KPIs, and OLAs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company culture at Amber Labs. Emphasise your leadership skills, experience with ITIL processes, and ability to manage cross-functional teams.
Highlight Relevant Certifications: If you have any relevant certifications, such as AWS Certified Solutions Architect or ITIL v4 Foundation, make sure to mention them prominently in your application. This will demonstrate your commitment to professional development.
Showcase Soft Skills: In your application, don't forget to highlight your soft skills, such as communication and stakeholder management. These are crucial for the role and can set you apart from other candidates.
How to prepare for a job interview at Amber Labs
✨Showcase Your AWS Knowledge
Make sure to highlight your hands-on experience with AWS services like EC2, S3, and RDS during the interview. Be prepared to discuss specific projects where you successfully implemented these services and how they contributed to operational excellence.
✨Demonstrate ITIL Expertise
Since the role requires a strong background in ITIL processes, be ready to explain how you've applied incident, change, and problem management in previous roles. Use examples to illustrate your understanding of these processes and their impact on service delivery.
✨Emphasise Collaboration Skills
Collaboration is key at Amber Labs, so share experiences where you've worked closely with cross-functional teams. Discuss how you managed stakeholder expectations and resolved conflicts to ensure successful project outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of examples from your past experiences where you had to make quick decisions under pressure, especially in a cloud environment.
