Senior Outcomes Testing Specialist – Consumer Duty

A well-established challenger bank are seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing across their business. This role is ideal for a high-performing professional from a smaller, fast-paced organisation who is comfortable operating with autonomy and driving results. This is a strategic and hands-on position where your expertise will directly influence the way the company assesses, assures, and evidences good customer outcomes in line with Consumer Duty regulations.

Key Responsibilities

• Design and implement a comprehensive outcomes testing framework aligned with Consumer Duty requirements.
• Deliver clear, actionable insights to demonstrate both customer benefit and regulatory compliance.
• Lead collaboration across compliance, risk, operations, and product teams to embed testing into core processes.
• Oversee effective data gathering, analysis, and reporting to ensure meaningful outcomes assessments.
• Produce high-quality reports and presentations for senior leadership and regulatory bodies.
• Stay ahead of regulatory developments and continuously refine testing approaches based on feedback and evolving standards.

What We’re Looking For

• Proven experience designing and executing Consumer Duty outcomes testing, ideally within regulated financial services.
• Background in smaller or lean organisations where adaptability, ownership, and initiative are essential.
• In-depth knowledge of Consumer Duty principles and their application in a commercial environment.
• Strong analytical skills – able to convert complex data into meaningful insights.
• Confident communicator with strong stakeholder engagement skills at all levels.
• Detail-oriented, proactive, and highly outcome-focused.

Desirable Experience

• Background in compliance, risk, audit, or customer experience within financial services.
• Practical experience with data analysis and reporting tools.
• Familiarity with FCA expectations and best practices in regulatory compliance.

Why Apply?

• Play a central role in shaping and leading the Consumer Duty agenda.
• Join a forward-thinking, agile organisation where your impact will be highly visible.
• Work alongside a collaborative, high-performing team committed to delivering excellence.
• Great opportunity for professional growth in a high-profile, regulatory-facing role.