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For Companies At a Glance
- Tasks: Lead a high-performing team to deliver five-star hospitality in a luxury corporate setting.
- Company: Join a prestigious organisation known for exceptional service and a collaborative culture.
- Benefits: Enjoy a competitive salary, extensive benefits, and opportunities for professional development.
- Why this job: Step into a key leadership role that blends operational oversight with strategic planning in hospitality.
- Qualifications: Experience in senior hospitality roles, strong leadership skills, and excellent communication abilities required.
- Other info: This role promotes diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 39000 - 52000 £ per year.
A prestigious and high-profile organisation is seeking an experienced Deputy Head of Hospitality to support the seamless delivery of five star service within a luxury, fast paced corporate setting. This is a rare opportunity to step into a key leadership role that blends operational oversight with strategic hospitality planning.
As Deputy Head of Hospitality, you will work closely with the Head of Hospitality & Fine Dining to oversee the daily management of a small but elite team. You will play a critical role in ensuring impeccable front of house service, supporting event execution, maintaining food safety standards, and deputising for the Head of Hospitality in their absence.
About the role:
- Team Leadership & Development
- Lead, motivate and manage a high-performing team of butlers, fostering a culture of excellence and collaboration.
- Drive performance through regular evaluations, goal setting, and professional development.
- Manage team schedules, coordinate workloads, and ensure optimal staff coverage.
- Operational Excellence
- Oversee front-of-house presentation and service standards to ensure a welcoming and polished environment.
- Collaborate closely with the kitchen team, attend daily kitchen briefings and weekly events meetings to align on service delivery.
- Ensure the team is fully briefed, trained and equipped to meet the dynamic needs of the business.
- Client & Stakeholder Engagement
- Maintain outstanding relationships with internal stakeholders, VIPs, and high-level clients.
- Handle feedback and resolve service issues with diplomacy and professionalism.
- Champion a culture of world-class customer service throughout the department.
- Deputising Duties
- Support the Head of Hospitality with departmental strategy, budgeting, procurement, and stock management.
- Take charge in their absence, ensuring continuity of service and leadership presence.
About You:
- A proven background in a senior hospitality position, ideally within a corporate or luxury environment.
- Strong experience in team leadership, event coordination, and front-of-house operations.
- Excellent communication, interpersonal and conflict resolution skills.
- Highly organised, adaptable, and capable of managing multiple priorities under pressure.
- Impeccable attention to detail and a proactive approach to service delivery.
- Professional in demeanour, with strong tech proficiency (Microsoft Office Suite and hospitality software).
This is a unique chance to join a team that prides itself on delivering exceptional service in an exclusive environment. If you thrive in a leadership role, possess a passion for hospitality, and seek a position that offers both operational and strategic influence — we would love to hear from you.
Change Hospitality are acting as an Employment Agency in this instance and due to the volume of applications we regret that only successful candidates will be contacted. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.
Contact Detail:
Change Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Hospitality
✨Tip Number 1
Network within the hospitality industry, especially in luxury and corporate settings. Attend industry events or join relevant online forums to connect with professionals who might provide insights or referrals for the Deputy Head of Hospitality role.
✨Tip Number 2
Research the organisation thoroughly. Understand their values, service standards, and recent projects. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in their operations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to manage high-pressure situations. Highlight instances where you improved service delivery or resolved conflicts effectively.
✨Tip Number 4
Familiarise yourself with the latest trends in hospitality technology and customer service excellence. Being knowledgeable about current tools and practices can set you apart as a candidate who is ready to innovate and lead.
We think you need these skills to ace Deputy Head of Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in leadership roles. Emphasise your achievements in team management, event coordination, and service excellence to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury service environment. Mention specific examples of how you've successfully led teams and improved service standards in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as team leadership, operational excellence, and client engagement. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a high-profile hospitality role.
How to prepare for a job interview at Change Hospitality
✨Showcase Your Leadership Skills
As a Deputy Head of Hospitality, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance.
✨Demonstrate Operational Excellence
Familiarise yourself with the key operational aspects of hospitality management. Be ready to talk about your experience with front-of-house operations, event coordination, and maintaining service standards. Use specific examples to illustrate how you've ensured a polished environment in previous roles.
✨Engage with Client Relationships
Client engagement is crucial in this role. Prepare to discuss how you've built and maintained relationships with high-level clients or stakeholders. Share instances where you've handled feedback or resolved service issues effectively, showcasing your diplomacy and professionalism.
✨Highlight Your Attention to Detail
In a luxury setting, attention to detail is paramount. Be ready to provide examples of how your meticulous nature has positively impacted service delivery. Discuss any systems or processes you've implemented to ensure high standards are consistently met.
