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- Tasks: Support our 5* user experience by managing customer communications and optimising processes.
- Company: Join Caddy Comps, the UK's top golf competition website, as we grow rapidly!
- Benefits: Flexible hours, including evenings and weekends, with opportunities for growth.
- Why this job: Be part of a dynamic team that values customer experience and embraces new technology.
- Qualifications: Customer service experience is essential; a passion for golf is a bonus!
- Other info: Ideal for tech-savvy individuals eager to learn and contribute to various business areas.
The predicted salary is between 30000 - 42000 £ per year.
Due to ongoing growth, Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale! The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so! They will likely take an interest in other areas of the business such as logistics and digital marketing, and will be technically savvy and open to adopting new technology.
Responsibilities:
- Ownership of end to end winner communication
- Communication with vendors & suppliers
- Optimisation of our visual merchandising and online shopfront
Qualifications:
- Prior customer service experience with a passion for creating 5* memorable experiences for customers!
- Willing to work flexible hours with evening and weekend shifts required.
- Experience/interest in Golf preferred.
Contact Detail:
Caddy Comps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community/customer Service Associate (operations)
✨Tip Number 1
Familiarise yourself with the golf industry and Caddy Comps specifically. Understanding the nuances of golf competitions and what makes a great user experience in this niche will help you stand out during discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for customers in the past. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 3
Stay updated on the latest tools and technologies that enhance customer service operations. Being able to discuss specific tools you've used or are interested in can demonstrate your proactive approach to optimising processes.
✨Tip Number 4
Network with professionals in the golf and customer service sectors. Engaging with others in the industry can provide insights and potentially lead to referrals, making it easier to land the job.
We think you need these skills to ace Community/customer Service Associate (operations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role. Emphasise your passion for creating memorable experiences and any experience you have in optimising processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in golf and how it relates to your customer service experience. Be specific about why you want to work for Caddy Comps and how you can contribute to their 5* user experience.
Showcase Relevant Skills: In your application, highlight any technical skills or familiarity with tools that can optimise customer service processes. If you have experience in logistics or digital marketing, make sure to mention that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Caddy Comps
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating memorable customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Technical Savvy
Be prepared to discuss the tools and technologies you've used in previous positions. Highlight any experience with customer service platforms or optimisation tools that could benefit the role.
✨Research the Company and Its Culture
Familiarise yourself with Caddy Comps and their approach to customer service. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
✨Prepare for Flexibility Questions
Since the role requires flexible hours, be ready to discuss your availability. Show that you're open to working evenings and weekends, and share how you manage your time effectively.
